Wahyu Irawan Email and Phone Number
Customer Relationship & Service Expert | Team Leader | Sales ProWith 10+ years of experience, I’ve worked in CRM, customer service, and sales across tech, telecom, banking, and transportation industries. I’ve led teams, improved customer satisfaction, boosted sales, and helped businesses grow.I’m great at managing customer relationships, using data to make decisions, and running tests to find what works best. I love helping teams succeed and hit their targets, and I've even won awards for sales performance.Skills:• Customer Engagement & Retention• Team Leadership & Coaching• CRM Strategy & A/B Testing• Sales & Support Across Channels (B2B & B2C)Excited to bring my skills to a company focused on growth and customer success!
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Annotator | Segmentor | TranscriberDoccmJakarta, Indonesia -
Customer Relationship Management SpecialistGudangada Nov 2023 - May 2024Tangerang, Banten, Indonesia• Manage customer conversations across all of our support or handling channels (online store, whatsapp, and phone).• Develop customer communication strategy through customer handling/support channels.• Assist CRM Manager in planning and executing CRM & campaign programs• Drive platform retention, loyalty, engagement, and usage metrics (e.g. second purchases) Experiment with all aspects of the customer lifecycle to identify effective approaches for growth.• Analyze and enhance CRM initiatives through A/B testing• Report and evaluate our customer support processes, devise improvements, feedback results, and iterate. -
Customer Care LeadAlterra Indonesia May 2023 - Oct 2023Jakarta, Indonesia• Make sure customer care agent meet the SLA regarding solve the complaint from customer• Manage all agents to have more knowledge regarding product and promotion• Make sure the answer from the agent is the same as the question from the customer• Create reporting regard Customer satisfy (C-SAT), Aging ticket, top of complain, and SLA• Collaborate with other team, and helping each other at operation division for give more experience to customer• Report weekly & Monthly -
Team Leader Digital BankingPt Bank Neo Commerce Tbk Nov 2021 - Nov 2022Treasury Tower Lantai 60 Kawasan District 8, Jl. H Kavling No.28, Daerah Khusus Ibukota Jakarta• Managing employee performance, including conducting performance evaluations and providing feedback to employees.• Managing work schedules and overtime hours for the team, making sure that all shifts are covered.• Conducting training sessions to help employees improve their skills and learn new processes.• Monitoring email activity to identify opportunities for improvement or resolve problems in real time.• Developing and implementing new training programs as needed to support goals. -
Customer Service AssistantKanmo Group Mar 2021 - Oct 2021Central Jakarta, Jakarta, Indonesia• Assist and answer customer questions and queries through our existing communication channels i.e phone calls , email, live chat and marketplace chat.• Ensure end to end follow up on customers issue from ticket raised till solution given and case closed.• Answering calls from customers or Check and reply emails or live chat from customers with friendly and professional manner.• Escalate the ticket to related team or department.• Follow up on every ticket with relevant department and ensure customer informed on the progress or solution. -
Customer Service On TrainPt.Railink Feb 2019 - Nov 2020Jakarta Pusat, Jakarta Raya, Indonesia• Ensure the safety and comfort of passangers during the journey to the final destination.• Provide the best service to passangers.• Provide information about the departure schedule of trains and airplanes. -
Customer Service RepresentativeTelkomsel Feb 2016 - Feb 2019Jakarta Selatan, Jakarta Raya, Indonesia• Understand customers' query and responds to them with correct information• Follow up on every ticket with relevant department and ensure customer informed on the progress or solution• Be responding to customers on pre-sales or after sale service too• Provide the best solution for customer problems.• Create a good service experience to customers -
Sales Team LeadPt. Indonesia Oppo Electronics Sep 2013 - Jan 2016Jakarta Pusat, Jakarta Raya, Indonesia• Managing work schedules and overtime hours for the team, making sure that all shifts are covered.• Managing employee performance, including conducting performance evaluations and providing feedback to employees.• Be responding to customers on pre-sales or after sale service too• Invite the owner's cooperation to market the product
Frequently Asked Questions about Wahyu Irawan
What company does Wahyu Irawan work for?
Wahyu Irawan works for Doccm
What is Wahyu Irawan's role at the current company?
Wahyu Irawan's current role is Annotator | Segmentor | Transcriber.
Not the Wahyu Irawan you were looking for?
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Wahyu Irawan
Logistic Enthusiast | Warehouse And Distribution | Transportation | Operation ManagerWest Java, Indonesia -
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