- Assisting Product Owner to ensure operational running smoothly- Communicate with stakeholders and address their concerns- Analyze data to drive insights and inform product decisions- Drive continuous improvement in processes and operational efficiency- Facilitate cross-functional collaboration and communication between teams- Maintain documentation and provide regular reports on product performance

- Receive any issues from Billfazz Clients.- Solve any issues based from maintenance and complaints from Biller and clients.- Monitoring PPOB Products and inform to Billfazz Clients.- Operating Internal Dashboard and updating PPOB Products.- Reporting on daily basis from issues or incidents.

- Monitoring daily payment transactions, include refund process, and settlement process- Follow up and resolve product related issue to related parties within the required SLA and document all issue in tracking - Maintain communication with CS team and handle users problem and find the root cause within the required SLA- Assist product owners in analyzing issues to identify possible product adjustment and product roadmap also handle new merchant and and onboarding process within… Show more - Monitoring daily payment transactions, include refund process, and settlement process- Follow up and resolve product related issue to related parties within the required SLA and document all issue in tracking - Maintain communication with CS team and handle users problem and find the root cause within the required SLA- Assist product owners in analyzing issues to identify possible product adjustment and product roadmap also handle new merchant and and onboarding process within SLA- Weekly checking for product dimension and merchant update Show less

- In charge of developing quality performance include coaching treatments for operations- identify where performance improvement is needed include updating SOP and Workflow.- Creates weekly reports to measure performance

- Manage and resolve customer issues with escalation- Analyze customer experience with improvement suggestions and initiative- Identify and solve customers problem