As an IT Support Team Lead at Empire Time NYC, a prominent Jewelry and Luxury Brands Retail & Wholesale Company, I bring a hands-on approach to managing and optimizing IT systems. I specialize in ensuring network stability, system performance, and providing technical support across the organization. Leading a team of IT professionals, I focus on maintaining a seamless workflow for our business operations, streamlining troubleshooting processes, and securing our network infrastructure.I hold extensive experience in IT support, team management, and operations from my previous roles. As an Operations Manager at M-13 Car Spa & Accessories, I was responsible for optimizing workflows, leading a dedicated team, and ensuring customer satisfaction, which directly contributed to revenue growth. My experience as a Junior Accountant at i-Care Myanmar gave me a strong foundation in financial reporting and regulatory compliance, further honing my detail-oriented approach.I am passionate about using technology to drive business improvements and enjoy mentoring my team to reach new levels of efficiency and performance. My diverse experience across different industries, from accounting to operations and IT leadership, enables me to bring a unique perspective to any team. I'm excited to continue growing in the field of IT, and I look forward to contributing to innovative and efficient technological solutions.