Director Of Information Technology
CurrentResponsible for the overall planning, organizing, and execution of IT infrastructure and support functions for KIMCO. Directing all IT infrastructure and support operations to meet company and internal client requirements as well as the support and maintenance of existing infrastructure and the development of new technical solutions.Ensure global brand strategy is effectively delivered.Responsible for overseeing all the IT activities required to successfully open new stores (e.g. planning IT Needs with construction team, IT Hardware provisioning and configurations, POS setup and test, user training etc…)Act as the main contact point with the 1st Level Retail Support Outsourcer to review KPI and SLA and continuously improve the service level.Responsible for overseeing all the internal second level support activity for all the issues related to IT Applications and Infrastructure in all the stores and in the Head Office.Responsible for Coordinating third party for Onsite activities (e.g. Onsite Support, Onsite Installation etc.)Responsible for overseeing all IT infrastructure (network and systems), operations, projects, and ongoing user support.Organization development and management, budget management, people development and management.Global organization alignment.Analyzes complex business needs presented by the user community and/or clients and recommends technical solutions.Ensures the consistency and maintainability of existing infrastructure by creating, maintaining, and enforcing standards/procedures for implementing technical solutions.Keeps abreast of new technology relevant to the company's security and infrastructure.Responds to the needs of a 24/7 operation, as needed.Directs and prioritizes the workload of IT Infrastructure and support teams.
