Wai Mei Sit Email & Phone Number

Hong Kong SAR

Toronto, Ontario, Canada

香港特別行政區

• Define go-to-market strategies, product positioning, and messaging informedby users’ insights and market research
• Design, oversee and execute marketing campaigns targeting brand awareness,user acquisition and activation
• Develop and grow the digital presence and website of the company andcoordinate with social media to evolve the brand

香港特別行政區

• Ensure restaurant standards and SOP are consistently implemented
• Examine guests’ satisfaction with each food course and beverage
• Prepare operational analysis, reports, and recommendations for businessdecision making

香港特別行政區

• Analysis of the loyalty program aiming to translate data into actions against consumer insights
• Immerse in business operations and solve demanding challenges
• Rotate to each department of the hotel so as to understand the whole operation of the hotel

香港特別行政區

• Administrate reports maintaining daily operations in an efficient manner
• Answer guest’s inquiries as well as handle complaints and service recovery
• Facilitate check-in and out procedures in accordance and establish the standard

香港特別行政區

• Address guest’s doubts, concerns, and complaints
• Comply with maintenance guidelines for the restaurant
• Ensure that the satisfied service quality had provided to guests
• Manage food orders through POS system and prepare guests’ bills

Education record

Bachelor Of Science - Bs, Hotel Management, 3.5