• OpenShift implementation, configuration and tuning in public and private cloud environment• Deploying DevOps pipelines on OpenShift cluster; Jenkins and Gitlab• Providing resources (storage, cpu and memory) to cluster for optimum operations• Configuring RBAC on OpenShift cluster• Configuring OpenShift cluster resources limits, requests and limit ranges to optimize cluster usage/cost• Configuring cluster for monitoring using Kibana and Grafana• Managing images using podman/docker, image repositories and builds to allow secure usage of images• Adding operators according to cluster needs• Automating repeatable tasks using Ansible, Bash, or Python• Configuring cluster networking to public and software defined networking within the cluster• Preparing environment to be disaster ready• Helping developer utilize OpenShift cluster with guidance on application deployment, resources usage and monitoring• Analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers• Analyzing and fixing Unix operating systems issues• Installing and configuring new servers and storage infrastructure

• Diagnosing and solving hardware and software issues on SAN environments• Analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers• Collaborate with members of the technical support team and external parties during the problem resolution process• Applying fixes to systems to keep them secure and robust• Creating and presenting technical reports to clients to advise on their systems• Performing pro-active services as a preventive measure on client systems• Diagnosing and solving hardware and software issues on IBM, HP, Cisco, Dell and Lenovo servers• Analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers• Analyzing and fixing Aix, Linux and IBMi operating systems issues• Performing pro-active services as a preventive measure on client systems• Installing and configuring new servers and storage infrastructure

· Provided end to end support for IBM clients in 8 African countries· Prepared reports on status of services provided to IBM clients· Facilitated delivery of service hardware parts to clients' site· Facilitated delivery of services to clients by engineers

-Planned and documented processes and procedures of new electronic cards-Oversaw procedures that are folowed in issuance of the electronic cards-Trained staff about new electronic cards