Ingkarat Wattana Email & Phone Number

Thailand

Taipei, Taipei City, Taiwan

One of Business Intelligence Team in Customer Care Unit-Explore, prepare, and aggregate data from various sources to make it as easy as to use for analyzing-Visualize data and create a dashboard by using Lookers in order to reduce manual work for other teams-KPIs setting for operation team and strategize to handle and improve operation performanceAchievement in 1st month after onboarding!!!Reducing department cost around $10,000 per year by creating a dashboard to monitor the operation team

Bangkok, Bangkok City, Thailand

O2O & Truefood platform-Design, build, optimize, launch and support new and existing data models and ETL processes inproduction-Design and create codes for all related data extraction, transformation and loading (ETL) intodatabase under responsibilities-Create and design data products for analytics and data scientist team members to improve theirproductivity-Create BI Reports, Visualization and Data Analysis upon user requirements.-Driving projects and teams with cross-functional collaboration to achieve goals.

No. 1 leading parcel delivery in Thailand - Explore, prepare and aggregate data by using SQL- Visualize data and create dashboard by using Power BI including DAX for overall business operation team to understand insights and to provide recommendations to drive improvementAchievement•DC Capacity Monitoring•Pending Delivery Monitoring•Lead-time in Transit Monitoring•Data Quality Checking from DW and BQ•Transit KPI Overall Dashboard

3PL role in the fastest growing company as JD central (No.1 retail in Thailand + China) to provide awesome experiences to customer as shopping online platform-Analysis and improve customer experiences-Follow up an order with all status to solve the issue-Deep dive a sensitive case and analysis to solve the problems-Create/provide/plan a process and operation quality for all 3PL provider-Oversee/create/reduce report and manage assigned 3PL provider of JD central-Summarize the operation from analysis to find long term solution-Site management in order to manage and ensure assigned logistics are running smoothlyAchievement•Rewarded “Outstanding Project” performance in JD Central Employee Award 2021 -Initiated the “Same Address Project” to reduce human error for operation team in JD central’s warehouse. The benefits effect to reduce packaging cost, transportation cost, human error and increase the customer satisfaction.

Bangkok City, Thailand

Data analysis & Operation management in Lazada project (The largest shopping online platform in Thailand) - BPO / oversee all performance to meet the SLA target-Analyzing and updating the data base-Proposing and tracking key indicators and evaluation metrics-Providing quality check and data analysis-Creating a working flow for team and data sampling-Tracking agents Performance/Working batch/CSAT/DSAT/3PL etc. and also deep dive the data to plan and improve hot issues-Being an interpret person (PIC) for presentation/meeting in daily/weekly/monthly

Master'S Degree, Graduate Institute Of Technology Management

Economics, International Economics, 3.25 (2Nd Class Honours)