Dedicated and compassionate Unit Welfare Officer serving with 2 Medical Regiment with extensive experience in providing support and assistance to 350 members and their families. Conducted needs assessments and provided confidential counselling and support to unit members and their families facing various challenges such as deployment, relocation, financial difficulties, and personal crises. Coordinated with external agencies, including military support services, community organisations, and government agencies, to facilitate access to resources and services for unit members.Developed and implemented programs and initiatives to promote mental health, resilience, and family cohesion within the unit community.Providing guidance and implement policy in crisis intervention techniques, humanitarian support, and conflict resolution, able to effectively address challenging situations.Collaborated with unit chain of command, chaplains, medical personnel, and other support staff to ensure a holistic approach to addressing welfare needs.Conducted psychosocial assessments and developed personalized treatment plans in collaboration with clients and interdisciplinary team members.Advocated for clients' rights and interests by liaising with external agencies, courts, and healthcare providers to secure necessary services and support.Facilitated educational workshops and support groups on topics such as parenting skills, stress management, and conflict resolution.Lead and participated in case conferences, team meetings, and professional development activities to enhance knowledge and skills in the field of social work.Develop and implement unit policies and procedures related to welfare services, crisis intervention, humanitarian support, and conflict resolution, in compliance with organisational guidelines and regulations.Manage welfare funds and budgets, allocating resources effectively to meet the needs of unit members while maintaining financial sustainability.

Strategic planning, policy input to major change programme, introduction of Performance in Defence. Managing 12 Medical centres, 10 Regional Rehabilitation centres, 4 Regional Occupational Health centres, 5 Defence Community Mental Healthcare centres with over 300 Defence civilian staff and 200 military personnel.Provide guidance and mentorship to Practice Managers within the Central Wessex region, offering support and expertise to facilitate their professional development. Oversee the procurement and management of equipment and supplies for medical facilities across the Central Wessex region, ensuring optimal resource allocation and operational efficiency. Providing guidance and implement Business Continuity Planning policy in crisis intervention techniques, humanitarian support and conflict resolution, able to effectively address challenging situations.Serve as the lead for health and safety initiatives within the region, implementing protocols and measures to uphold the well-being of staff and patients. Serve as the Health & Safety lead for the region, ensuring compliance and promoting a safe environment.Develop and implement policies, procedures, and standards to ensure the delivery of high-quality healthcare services in compliance with military regulations and standards.Collaborate with senior leadership to develop strategic plans and initiatives to enhance the effectiveness and efficiency of healthcare delivery across the region.Monitor and evaluate the performance of healthcare facilities and staff, identifying areas for improvement and implementing corrective actions as necessary.Manage budgets, resources, and logistics to support the operational needs of healthcare facilities and ensure fiscal responsibility. Coordinate training and professional development opportunities for healthcare staff to enhance skills, knowledge, and readiness.

Practice Manager at the ATC Pirbright Medical centre.Leadership and management in the delivery of a safe and efficient primary healthcare service for Service personnel and their dependents within the Army Training Centre at Pirbright. With a focus on healthcare governance, patient services, budgetary management, and personnel oversight, including management of 3 Medical centre 160 civilian including military staff from a diverse clinical and administrative background.Oversee the operations of medical centres within the London & South region, including staffing, scheduling, budgeting, and performance management.Establish and maintain conducive environments within medical facilities to facilitate the delivery of high-quality healthcare services, prioritising safety, and efficiency.Provide guidance and mentorship to Practice Managers within the region, offering support and expertise to facilitate their professional development.Lead the implementation of eConsult, an innovative telemedicine platform, across all medical centres, improving access to care and enhancing patient satisfaction.Serve as the lead in Care Quality Commission (CQC) inspections, Land Equipment Audit Inspection ensuring compliance with regulatory standards and guidelines, resulting in consistently high pass rates.Participate as a key member of the CQC audit team, conducting internal audits, addressing areas of improvement, and implementing corrective actions as needed.Develop and implement policies, procedures, and protocols to maintain high standards of patient care, safety, and confidentiality.Foster a culture of continuous improvement and excellence within the regional medical centres, promoting teamwork, professionalism, and employee engagement.

Seasoned and highly skilled Warrant Officer (Sergeant Major) Combat Medical Technician (CMT) with extensive experience in providing emergency medical care and leadership in diverse operational environments. Coordinator of all training and welfare matters, for over 150 military personnel, ensuring alignment with the Officer Commanding's (OC) directives and upholding professional standards and discipline. Provide expert guidance and oversee the training, professional development, and welfare of Combat Medical Technicians within the unit, ensuring readiness for deployment and mission success.Coordinated medical logistics, including medical supply management, equipment maintenance, and resupply operations, to sustain medical capabilities in deployed environments.Stepped into the role of Squadron second-in-command for six months, demonstrating leadership and managerial proficiency.Provide guidance and mentorship to Senior Non-Commissioned Officers, offering support and expertise to facilitate their professional development.Collaborated with unit leadership, medical staff, and other military units to integrate medical support into operational planning and execution, enhancing mission effectiveness and survivability.

Squadron Quartermaster British Army Mar 2013 – Jun 2016Troop Sergeant British Army Aug 2008 – Mar 2013Combat Medical Technician - Corporal Sept 2005 – Aug 2008Combat Medical Technician – Lance Corporal Aug 2003 – Sept 2005Combat Medical Technician (CMT) - Private Sept 2000 - Aug 2003 I joined the British Army in the year 2000 and have been progressing along the way in my career to 2016. A dedicated and experienced Combat Medical Technician (CMT) highly skilled in leadership and management, providing emergency medical care in combat and peacetime environments. Managing medical supply chain, securing contracts with budget management, ensuring the efficient operation of medical stores, accounts, and equipment. Including demand management, accounting procedures, and equipment care.