- Providing customer support until the issue is resolved, also Communicating with Third-party Technical specialists for quick resolutions of end-user problems.- Worked closely and effectively with vendors to replace/repair defective hardware.- Managing their internal network and computers- Responsible for configuring, installing, and troubleshooting various Microsoft Office products i.e. ( MS office 365 suite, and MS Office 2016,2013,2010).- Managing their Servers, Performance, security, and backups.- Maintain network security by configuring firewall rules, Web content filtering, malware detection, and prevention.- Administering and Fixing Active Directory issues and queries.- Restore Files and folders from the backup using image-level and file-level backup software.- Diagnosing and resolving hardware, and software-related problems.- Provide user-friendly explanations and follow-up using phone calls and emails.- Worked on Firewalls like Sonicwall (SOHO, TZ250, TZ 600, TZ 800)- Managing Azure subscriptions and profiles. Creating Azure components/clusters/VMs.- Creating and managing swap space on deployed cloud systems per customer policies In support of the deployed cloud systems and environments.- Tigerpaw Ticketing Portal Management.

- Maintaining IT operations such as applications, email systems, hardware, software, and network security tools- Performing routine network audits- Troubleshooting issues with an organization’s local area network (LAN)- Training staff in using software and hardware- Participating in hardware and software purchasing decisions- Planning and executing hardware and software upgrades- Performs all critical data backups and secures data according to established procedures.- Provides support to operational staff and Remote Clients

- Installation of the Access point, wireless router, and range extender.- WHM cPanel management (Backups, restoration, Quota management, Packages management)- SSL configuration and installation- Backup of Servers and AD Computers- Installation and configuration of Hyper-V- Workstation and VM backup using Veeam Software on Synology and shared folder- Management of Synology DSM- FTP Server Configuration- Configuration of IIS Management Console.- Management of customer support ticketing system ZOHO Helpdesk

- Installation, configuration, and management of Microsoft Windows Server 2008/2012/2016.- Installation of Active Directory, DNS, DHCP, and WDS servers.- Worked on virtualization platforms like Hyper-V, and Virtual Box.- Zkteco Attendance device installation, configuration, and management.- DVR / NVR configuration.- Installation, configuration, and management of various Operating systems.- Sonicwall Firewall management including Content filtering, VPN Configuration (SSL, Site-to-Site, WANGroup), and Routing.- Network Monitoring Tool: Cacti installation and management.- Kaseya: IT Management Software and Monitoring Solutions.- Zoho Helpdesk Ticket Assigning Portal Management.- VOIP phone installation and configuration.