Achievements: • Setup transaction risk monitoring process to minimise fraudulent activities.• Supported, tested & enhanced the new system & data migration process.• Successfully deployed 90+ POS in all the BFC branches across BahrainRole:• Card operations - Back office Ops (Travel Card & Prepaid Card)• Card operations processing which includes coordinating with Issuer, vendors & corporate clients.• Handling First Level Escalation to ensure smooth operations & customer satisfaction.• WPS operations• Handling reconciliation, dispute management & fund settlements.• Onboarding Corporates, individual customers as per the KYC, AML & risk guidelines(As per the CBB guidelines)• Handling Super App, prepaid cards & wallets, digital Payroll service under WPS / CBB guidelines.• Enhanced the internal operational processes, workflows & manuals.• Coordinating with internal & external stakeholders like Banks, Auditors & 3rd party service providers.• Providing weekly, monthly or half yearly reporting for analysis to the management.

Achievements:• Handled Branch(West Riffa outlet) to achieve Branch of the Year in its maiden year of operations.Role:• Managed the roster to maximise the efficiency at the branch.• Coordinating with internal & external parties including, back office operations, wholesale & customer service.• Ensuring proper stock management of FX currencies to cater the customers.• Handling queries of customers efficiently by regular follow ups with corresponding banks & customer service team including 3rd party services.• Preparing & maintaining reports for pre audit & internal audit purposes.