Responsible for monitoring and controlling performance and capacity of Third party logistics partners (3PL) under the roof and under the road. Monitor and analyze customer experience and delivery performance Maintain and develop KPIs and SLAs with 3PL. Optimizing the 3PL’s first and middle delivery network and improving speed to our customer through various initiatives. Contribute major projects within the UAE Operations Fulfillment / Supply Chain / Transportation to support business and selection growth. Contribute to process improvements and cost optimization initiatives in collaboration with internal and external customers. Prioritize projects and software feature requests, evaluate and set stakeholder expectations. Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across Amazon’s Retail and external fulfillment teams. Own deployment of Continuous Improvement of network standards, in collaboration with MENA Process Owners, MENA ACES and local Process Managers. Audit the sites for various operational conformance, restrictions and norms. Conduct audits on based on SOPs, analyze data and propose process improvement initiatives.

Develop and implement strategies to ensure exceptional delivery of Pavilion Business and Cultural programs during the EXPO 2020 period.Maintain a flexible, cooperative, and professional approach to meeting Pavilion objectives and working with other Pavilion staff, representatives, and stakeholders.Serve as a basic point of contact for customers with inquiries, requests, and feedback by expediting the customer problems and complaints to maximize satisfaction levels.Keeping a track record of customer interactions, transactions, comments, and complaints while delivering on-time reports to the higher management.React to a constantly changing environment with consistent professionalism and composure.Understanding formal escalation and review processes.Coordinate additional training as and when required to ensure a high level of compliance and consistency in performance across the team.Effective staff management to support a high-functioning and results-driven team.

Creating maintenance requests and replying to emails using ICMS for specific projects.Making quotations and PRs using Maximo CAFM.Coordinating with internal and external customers with regard to maintenance requests, quotations, and follow-ups.Coordinating with internal staff to ensure that facilities meet government regulations, and environmental, health, and security standards.Keeping a track record of staff attendance using T&A.Preparing master invoice sheet and sharing it on daily basis with management.Assisting and following up for internal staff visa, medical, emirates id renewals, and arranging the collection from head office. Supporting supervisors and engineers on stock inventory and arranging materials based on the approved PRs, while arranging petty cash based on site requirements.Ensure adequate consumption of materials to the maximum while striving to minimize cost.Coordinate and involve in staff training and development.

Following up for staff visa, medical and emirates id renewals and collection from head office.Diary management, arranging appointments, booking meeting rooms, and conference facilities.Arranging both internal and external events.Documentation, preparing quotations, negotiations, invoicing, and LPOs using Oracle.Ensuring customer care generated SRs are timely closed to meet the contractual KPIs by using Reflexion CAFM.Coordinating with subcontractors and clients on regular basis.Preparing daily and monthly reports to ensure that the contract obligations are fulfilled.Ensuring the duty roaster is followed as per site Managers instructions.Preparing monthly time sheets for MEP and Housekeeping staff for monthly payroll.Coordinating with the department for site-related QHSE issues.Supporting the team with audits and fulfilling all safety requirements.Direct contact for client management and operations management on site.Providing administrative support as required to the senior management.