Heading the Infrastructure setup for Getit Transnational and its overseas projects in accordance with regulatory compliance. Lead role in setting up Business Continuity Plan, DR Site and ISMS. Have setup Organisation’s Infrastructure setup Gurgaon Office. Successfully facilitated the design, procurement, installation, and support of a complete virtual environment and providing planning and supervised implementation of a physical to virtual environment transfer.  Lead role for implementing and managing the Data centre in Malaysia which host several services for Maxis. Implementation and adherence of Business Continuity exercises, inbuilt failovers and Disaster Recovery sites for mission critical applications. Set up two systems and network monitoring solutions to enable engineers to rapidly determine the cause of a failure, respond rapidly, and track changes and events for reporting and trend analysis. Security checks implementation according to the agreement and best practices. Primary point of contact in developing Disaster Recovery and contingency plans. Onsite and Offsite backup of critical data according to best practices. Project Management for IT Infrastructure services. Provide day-to-day configuration management support to the program Team management working on different profiles.

 Have setup Organisation’s Infrastructure setup in Noida during their migration from Delhi. Lead role for network planning and design for data and voice, access control system, CCTV, including estimation, procurement and execution while setting up organisations captive operations in Noida. Handling the floor capacity planning based on projections, volume analysis and monthly support targets. Management of web servers hosting several thousand client websites.  Working out on headcount and project requirement and accordingly raising requirements for support staff. Prioritising services on Inbound / Outbound / Blended / Back Office campaign in order to achieve/exceed desired SLA’s (Service Level Agreement), further enhancing the overall productivity of the portfolio. Analysing daily inventory and strategising production around the same. Responsible for Information security management and implementations of business’s best practices to keep a secure network dynamically.  Contributing to the development of short and long term strategic business goals & optimising resource utilization. Coordinating & liaising with support functions (IT Software, HR & Finance) / departments to facilitate service delivery. Ensuring compliance to Company Policies, Applicable Regulatory Compliance Guidelines & Operations Procedures. Handling forecasting, capacity planning & scheduling, accounting / billing, real time management, data management, analysis & controls. Monitoring of Organisation’s licensing and implementing best practices to make inventory more effective for the organisation. Setting up the network for distributed geographical network to put centralised controls on remote locations. Handling DBA team and successfully implemented DB replication for BC purpose. Have setup CDN services for important websites.

 Lead role for network planning and design for data and voice, access control system, CCTV, including estimation, procurement and execution while setting up organisations captive operations in Noida. Managed data backup and restore management using Symantec Backup Exec and NTbackup utility as backup solutions which has paid off several times. Expertise with storage servers residing on different geographical locations, implemented bit replication and snapshot replication keeping Business continuity and Disaster recovery in mind. Deployed SQL database replication for different sites to facilitate optimum performance and minimum delay.  Managing Organisation’s core telephony infrastructure on VoIP platform. Active Directory infrastructure management with Exchange and Blackberry servers across the globe. Management Representative for ISO 9001:2008 and ISO 27001:2005 certifications, where both are successfully achieved. Management of enterprise Firewall CISCO ASA, Symantec End point security and MAIA mail guard spam filter to provide secured network and working environment. Handling the floor capacity planning based on projections, volume analysis and monthly support targets. Working out on headcount and project requirement and accordingly raising requirements for support staff. Responsible for Information security management and implementations of business’s best practices to keep a secure network dynamically.  Coordinating & liaising with support functions (IT Software, HR & Finance) / departments to facilitate service delivery. Ensuring compliance to Company Policies, Applicable Regulatory Compliance Guidelines & Operations Procedures. Successfully deployed predictive dialling solution integrated with organisation’s CRM. Handling forecasting, capacity planning & scheduling, accounting/billing, real time management, data management, analysis & controls.

 Supervising the support for new voice process in the organization. Infrastructure planning and completion for new business unit. Develop and maintain Business Continuity Plan as well as standards and best practices to support all IT operations.  Oversee troubleshooting, database administration, system backups, archiving & disaster recovery and provide expert support wherever necessary.  Initiated and implemented Microsoft Volume Licensing for organisation. Implemented OTRS ticketing system to resolve support issues quickly in effective manner. Compiled the `I T Policies and Procedures Manual' and the `IT Best Practices’. Introduced Preventive Maintenance Plan keeping Business continuity and Disaster recovery in mind

 Handling both Inbound & Outbound calls on Predictive Dialer called Drishti. Trouble shooting network and telephony infrastructure. Management and configuration of several VoIP devices like Audio codes, Vonage Phones, Linksys VoIP phone boxes. Patch management and updated Antivirus definitions using WSUS and specific definitions update tools. Coordinating with all operational teams to ensure quality support services given within timeline. Making performance dashboards on a daily, weekly and monthly basis, with analysis of performance, thus providing with areas of opportunity and action plan. Controlling self - performance as well as finding ways to improve the team performance.

 Handled both Inbound & Outbound calls on Progressive Dialler called Dialedge. Trouble shooting network and telephony infrastructure. Management and configuration of several VoIP devices like Audio codes, Vonage Phones, Linksys VoIP phone boxes. Implemented Active Directory system in the organisation for centralised management which has proved a revolutionary step in terms of system management.  Leads Management according to different time zones to improve contact ratio. Coordination with all operational teams to ensure quality support services given within timeline. Controlled self - performance as well as found ways to improve the team performance. Introduced backup plan and RAID enabled server for better performance and recovery.