Waj Mohammed Email & Phone Number

Oakville, Ontario, Canada

• Configured Accounts, Contacts and Opportunity objects to enhance sales experience using Sales Cloud.• Used Service Cloud for Cases and Solutions Management which is used in Customer Service Automation.• Designed, created and deployed the Custom Objects, Custom Tabs, Record Types, Master-Detail & LookupRelationship, Validation Rules, Workflow Rules, Approval Process, Auto-Assignment Rule, Auto-Response Rules,Escalation Rule, Page Layouts,• Developed a technical approach and… Show more • Configured Accounts, Contacts and Opportunity objects to enhance sales experience using Sales Cloud.• Used Service Cloud for Cases and Solutions Management which is used in Customer Service Automation.• Designed, created and deployed the Custom Objects, Custom Tabs, Record Types, Master-Detail & LookupRelationship, Validation Rules, Workflow Rules, Approval Process, Auto-Assignment Rule, Auto-Response Rules,Escalation Rule, Page Layouts,• Developed a technical approach and designed the App to achieve desired results.• Developed and deployed Salesforce.com reports and dashboard and configured various Custom Reports and ReportFolders for different user profiles based on the need in the organization.• Customized page layouts and Record Types for Opportunity, Contacts and Accounts depending upon user roles andgroups.• Manage and configured applications downloaded from App-Exchange.• Performed imports and exports of data using Data Loader. Show less

Toronto, Ontario, Canada

• Managed Salesforce application user profiles, roles, permissions, generating security tokens, validation rules.• Created profiles and implemented object level, field level and record level security and managed roles and visibilitysettings.• Created Email templates in HTML for the clients and customers.• Designed, developed, deployed page layouts, components, custom objects, custom tabs, visual force pages to reachthe needs of organization.• Implemented pick lists… Show more • Managed Salesforce application user profiles, roles, permissions, generating security tokens, validation rules.• Created profiles and implemented object level, field level and record level security and managed roles and visibilitysettings.• Created Email templates in HTML for the clients and customers.• Designed, developed, deployed page layouts, components, custom objects, custom tabs, visual force pages to reachthe needs of organization.• Implemented pick lists, Dependant pick list, Look up, junction Objects, Master Detail relationships. Validation rulesand formula fields to the custom objects.• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions toprovide shared access among different users.• Created various reports such as dashboards, summary reports and pie charts as well as report folders to helpmanagers to make use of salesforce in a better way.• Created various dashboards for users and business needs. Show less

Advanced Diploma Of Engineering, Computer And Information Sciences And Support Services

Bachelor'S Of Engineering, Computer And Information Sciences And Support Services