Wakida J. Email & Phone Number

Charlotte, North Carolina, United States

Welcome patients to the clinic and conduct check-ins with required forms as well as check-outAccept, sign for and distribute supplies and packages as they come into the clinicManage multiple schedules including providers, mammograms, post discharge visits and transportationAdvocate for patients by communicating with Behavioral Health and Social Worker as needed to assist patients with resources neededSchedule and confirm follow up appointments as needed using Canopy and Greenway EMR platforms, keep waiting area clean and stockedschedule transportation for upcoming clinic visitsAssist new patients with paperwork, update patient information using the EMR platform as well as making changes as neededManage phone lines by answering, assisting patients and/or call center reps within my scope, taking messages, and conducting outbound calls, as neededAssign care requests to proper care team members to assist patients and address inquiriesImplement any and all protocol and SOP changes as necessaryTrain new Welcome Coordinator staffAddress arising issues as neededRoute documents to clinical staff for review using Updox, upload documents into EMR platform, perform other duties as neededAttend all relevant training sessions for any updates

Charlotte, North Carolina, United States

Provide exceptional patient experiences as first point of contact through the patient contact center, for patients and prospective patients, as well as other medical providers and facilities for all of the Oak Street Health clinics in multiple locations, handle anywhere between 50-80 calls a daily, using EMR platform to assist patients with scheduling, rescheduling, updating demographic information, cancelling appointments, refill requests, faxing and requesting referrals for specialist and diagnostic order requests, documenting messages for the providers and office staff from patients and other entities as needed.

Charlotte, Nc

Provide customer service support within a high-volume call center handling an average of 40-60 calls/account inquiries daily as well as chat support Provide website/app navigation assistance, password resets and lockouts De-escalate difficult calls in the roll of On Floor Supervisor to assist in the reduction of escalations to the client and assist employees with payroll deductions as it applies to their medical benefits in the roll of Payroll SpecialistInitiate intake of information for fraud cases for routing to proper channels in role of Fraud SpecialistAssist family members of deceased employees in the process of reporting the death of employees and next steps of the process in the roll of Life Benefit SpecialistInitiate and complete employee inquiry tickets via Siebel PlatformCompletion and management of multiple projects weekly, assist employees of the client with tasks such as enrolling into their medical and other benefits offered to them by the client as well as offering assistance in maintaining their benefits and other HR accountsVerify dependents for health and travel benefits and assist with any other inquiries as needed

Charlotte, North Carolina Area

Provide customer service support within a high-volume call center by handling an average of 40-60 calls/account inquiries daily, assisting employees of clients with enrolling into and managing their employer offered benefits as well as any HR related inquiries or issues that arise.

Aon Hewitt Associates, 7201 Hewitt Associates Dr. Charlotte Nc

Provided customer service support within a high-volume call center (handling an average of 40-60 calls/account inquiries daily). Enrolled employees of clients into their medical and other benefits offered to the employees by the client, as well as, helped the employees to maintain their accounts.

484 Lafayette Ave, Hawthorne Nj 07506

Performed all front desk duties in a high volume, multi-physician family medical practice such asopening/closing the office, patient scheduling, processing payments/copays, patient registration, patient check-in/check-out, maintaining physician schedules, patient appointment confirmation, chart filing, data entry, answering of multi-line phone systemManage patient flowProcess referrals, pre-certifications and prior-authorizations as needed for procedures and prescriptions, process prescription refillsOversee admission of patients to the hospital in emergency cases, Re-stock front office supplies as well as opening and closing the officeReconcile copays and bill payments collected for the day to prepare for bank deposit

Diploma, Medical Office Administration

Certificate, Dental Front Office Administration