Walaa Alwakeel Email & Phone Number

Dammam, Eastern, Saudi Arabia

As an IT Quality Officer, I utilized my expertise in IT management and data analytics to support and improve IT operations, contributing to the strategic alignment of technology solutions with organizational goals.➥ Managed IT ServiceDesk operations, ensuring efficient task allocation and resolution of IT issues.➥ Developed comprehensive performance and analytical reports using Power BI and Excel, facilitating informed decision-making.➥ Coordinated regular IT department meetings to discuss strategic initiatives and resolve operational challenges.➥ Served as a key liaison between IT and other departments, promoting seamless integration and communication.➥ Implemented and monitored IT compliance protocols to safeguard data integrity and system functionality.

Dammam, Eastern, Saudi Arabia

As an HR Assistant, I specialized in recruitment, Saudization, and payroll processes. I played a pivotal role in optimizing HR operations, ensuring compliance with labor laws, and improving employee satisfaction through strategic initiatives and detailed administrative management.➥ Managed end-to-end recruitment processes, including candidate screening, interviews, and onboarding.➥ Implemented and monitored Saudization compliance, aligning workforce management with Aramco’s regulations.➥ Administered accurate payroll processing, ensuring timely and compliant wage disbursement.➥ Facilitated logistical arrangements for crew changes, optimizing manpower allocation.Managed health insurance enrollments and claims, enhancing employee benefits and satisfaction.

Dammam, Eastern, Saudi Arabia

In my role as an HR Trainer, I focused on enhancing HR system proficiency across the organization through targeted training programs, significantly boosting operational efficiency and system adaptability among employees.➥ Designed and delivered training modules on HR systems, improving user engagement and efficiency.➥ Conducted workshops on HR best practices and compliance, ensuring company-wide adherence to policies.➥ Assessed employee feedback to refine training approaches and materials for better results.➥ Initiated post-training follow-up sessions to address any ongoing concerns and enhance learning retention.➥ Collaborated with HR managers to identify training needs and develop corresponding strategies.

Bachelor'S Degree, Management Information Systems, General

General Intensive English Language Course

Education record