Walaa Eissa Email & Phone Number

Cairo, Egypt

- Managing content for the product catalogs on Instashop’s Application for Egypt and United Arab Emirates. Ensure that customer orders are fulfilled per quality guidelines.- Extracted and meticulously curated product data to ensure accuracy and relevance.- Created compelling and visually appealing product listings that captured the attention of customers.- Implemented effective categorization and subcategorization strategies to enhance the browsing experience for users.- Assigned suitable business types to products to align with target audience and market segmentations.

Cairo, Egypt

- Created and cultivated a safety culture by identifying safetyopportunities across the work area.- Ensure that customer orders are fulfilled per qualityguidelines.- Continuously provide critical shift related information tofrontline management and operators.- Adjusted labor allocation within assigned departmentthroughout the shift per latest plan.- Drived proactive actions as communicated by manager toremove barriers impacting good shift performance.- Engaged with support functions and/or other departmentsto address common issues or needs in key areas ofperformance e.g. process area readiness, 5S, safety, training. - Supported customers' order fulfillment by working directlyand on a regular basis on operations tasks within yourdepartment.- Delivered coaching and feedback to line operators related toproductivity and quality performance, and safe behaviors.- Developed subject matter expertise on all operationsprocesses in assigned department.

Cairo, Egypt

- Communicated with customers and drivers (verbal andwritten) with a problem-solving attitude at 3 Market Places(Egypt, Saudi Arabia, United Arab Emirates)- Able to systematically escalate problems or variance in theinformation to the relevant owners and teams and followthrough on the resolutions to ensure they are delivered- Demonstrated ownership to resolve challenging customerissues, escalating when necessary- Developed and understand performance metrics to assistwith driving business results.- Maintained customer satisfaction with forward-thinkingstrategies focused on addressing customer needs andresolving concerns.

Cairo, Egypt

- Strengthened communication skills through regularinteractions with others.- Assisted with day-to-day operations, working efficiently andproductively with all team members.- Gained strong leadership skills by managing projects fromstart to finish.- Used critical thinking to break down problems, evaluatesolutions and make decisions.- Designed and prepared technical reports, studies, andrelated documentation.- Documented diagnostic results and supported root causeanalysis and troubleshooting.- Developed and presented business cases, presentations andreports to senior management.

Cairo, Egypt

- Translated complex technical issues into digestible language for non technical users.- Resolved diverse range of technical issues across multiple systems andapplications for customers and end-users across various time zones.- Provided outstanding technical support to clients.- Troubleshooting technical issues.- Diagnosing and repairing faults.- Talking customers through a series of actions to resolve a problem.- Worked to motivate and support all the staff, resulting in excellent workflowand productivity.- Accurately verified information and updated information databases asnecessary.