Supervises general operations of the center to guarantee the fulfilment of the established service, quality, image, functionality, maintenance and security standardsPrepares annual sales and expenditure budgets of all the operations to fulfill the guidelines and manages operations expenses and maintain within budgetEnsures all the activities performed in the establishments fulfill the agreements and commitments made with the Marketing Partners or sponsors.Determines service standards that must be followed, implementation and supervises their execution in all the areas of the facility.        Customer Service: Ensures exceptional qualities of customer service are delivered by the team with polite and courteous manner and promote good customer service so that high customer satisfaction is provided to all customers and user groups.       Team Management: Manages employee recruiting, scheduling and training in order to ensure operational and safety standards are achieved.Prioritizes and plan teams and own tasks to ensure they are completed within set deadlines.Delegates work with clear work instructions and provide performance feedback to team members.Ensures interaction between all the departments is healthy, efficient with service and respect.Conducts appraisals for team members       Health and Safety: Ensures customers use the facility in a safe manner and all operational Health and Safety procedures are adhered all the times.Ensures sufficient first aid for kids and general public are available at all

Providing help and advice to customers using your organisation's products or servicescommunicating courteously with customers by telephone, email, letter and face-to-faceinvestigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistantshandling customer complaints or any major incidents, such as a security issue or a customer being taken illissuing refunds or compensation to customerskeeping accurate records of discussions or correspondence with customersanalysing statistics or other data to determine the level of customer service your organisation is providingproducing written information for customers, often involving use of computer packages and softwarewriting reports analysing the customer service that your organisation providesdeveloping feedback or complaints procedures for customers to useimproving customer service procedures, policies and standards for your organisation or departmentmeeting with other managers to discuss possible improvements to customer serviceinvolvement in staff recruitment and appraisalstraining staff to deliver a high standard of customer serviceleading or supervising a team of customer service stafflearning about your organisation's products or services and keeping up to date with changeskeeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Pre-opening of the park (Facility, staff trainings, documents, props and equipment) Supervise team of almost 100 staff of different nationalitiesCreates and revised SOP and activity scriptsConducts assessments on performances (staff, activity and foot flow)Facilitate trainings (KidZania Concept, Role Play and activity process)Conducts P & L reviews Introduces new process and innovationsCreates systems and data recordsHandles and conducts staffs trainingsAnalyze and review cost and material consumptionPerforms facility management·        PR Processing (Oracle)Review facility HSEAssigned as shift Duty Manager