Walaa Hussein

Walaa Hussein Email and Phone Number

Quality and Brand Experience Manager @ Emaar Hospitality Group
Cairo, Cairo Governorate, EG
Walaa Hussein's Location
Cairo, Egypt, Egypt
Walaa Hussein's Contact Details

Walaa Hussein personal email

About Walaa Hussein

• Bachelor Of Social Work.• English Course from AUC, CACE (Center For Adult And Continuing Education).• FSITP (Four Seasons Introduction Training Program For Hospitality) From Four Seasons Resort Sharm El-Sheikh.• Well trained for the Hospitality High Quality Standards of Four Seasons Resort Sharm El-Sheikh, score 100% has been gained twice.• SDP (Supervisor Development Program) From Four Seasons Resort Sharm El-Sheikh.o Becoming A Manager.o Managing Workplace Stress.o Interviewing Skills.o Retaining Valued Employees.o Balanced Approach To Management.o Presentations Review.• HITS Program from First Arabian Hotels and Resorts Company.• Global Privacy Policy Training From Hyatt Regency Resort Sharm El-Sheikh.• American Harvard University for business & Administration In Partnership With Hyatt International Company:o Hyatt on Skills “Train the Trainer”.o Becoming A Manager.o Managing Workplace Stress.o Interviewing Skills.o Retaining Valued Employees.o Balanced Approach To Management.• Hyatt International Leadership Series:o Coaching.o Basic Communication.o Time & Tasks Management.o How To Handle The Guest Complain.o Service Excellence I & II.

Walaa Hussein's Current Company Details
Emaar Hospitality Group

Emaar Hospitality Group

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Quality and Brand Experience Manager
Cairo, Cairo Governorate, EG
Employees:
4313
Walaa Hussein Work Experience Details
  • Emaar Hospitality Group
    Quality And Brand Experience Manager
    Emaar Hospitality Group
    Cairo, Cairo Governorate, Eg
  • Emaar Hospitality Group
    Quality & Brand Experience Manager
    Emaar Hospitality Group Apr 2024 - Present
    Egypt
  • Emaar Hospitality Group
    Personal Assistant To Cluster General Manager - Vida Al Alamein Hotel & Address Golf Marassi
    Emaar Hospitality Group Jul 2021 - Present
    Marassi - North Coast
  • Emaar Hospitality Group
    Personal Assistant To General Manager - Vida Al Alamein Hotel
    Emaar Hospitality Group May 2018 - Jul 2021
    El 'Alamein, Matruh, Egypt
  • Mövenpick Resorts Soma Bay
    Personal Assistant To General Manager
    Mövenpick Resorts Soma Bay Aug 2014 - Apr 2018
    Hurghada, Al Bahr Al Ahmar, Egypt
  • Coral Beach Rotana Resort Tiran
    Executive Secretary Of General Manager
    Coral Beach Rotana Resort Tiran Feb 2013 - Aug 2014
    Sharm El Sheikh
    Responsibilities: Maintain office files. Maintain and organizing the archiving system. Greet and assist visitors. Reply Guests' Complaints and Comments. Open and distribute the mails. Take and distribute the minutes at meetings. Maintain confidential records and files. Prepare documents and reports on the computer. Handling the vacation plan and forms for the members. Answer phones and direct the calls and respond to inquiry.
  • Hyatt Regency Sharm El-Sheikh Resort - Egypt
    Engineering Executive Secretary
    Hyatt Regency Sharm El-Sheikh Resort - Egypt Oct 2008 - Feb 2013
    Sharm El-Sheikh
    Responsibilities: Type correspondence, reports and other documents. Maintain office files. Organizing all the maintenance contracts. Maintain all the copies of invoices. Post the all invoices at the cost center report. Closing month by the monthly reports (Ex: Profit and Loss Report). Financially the salaries report of the causal attendees. Greet and assist visitors. Open and distribute the mails. Take and distribute the minutes at meetings. Maintain confidential records and files. Prepare documents and reports on the computer. Handling the vacation plan and forms for the members. Answer phones and direct the calls and respond to inquiry. Organizing all the maintenance contracts. Maintain all the copies of invoices.Note: According to the standards of the master key policy and plan, there is a big project I did which is organizing the Master Keys Panels of the resort, (Qty. 620 master key with 3 copies for each labeled as per the original key plan) each with its code and location.
  • First Arabian Hotels & Resorts Co.
    F&B Excutive Secretary
    First Arabian Hotels & Resorts Co. Feb 2008 - Sep 2008
    Giza - Egypt
    First Arabian Hotels and Resorts Co. is the Owning Company of Four Seasons Hotel First Resident - Giza - EgyptDuties & Responsibilities: Greet and assist visitors. Creating new menus monthly. Type correspondence, reports and other documents. Maintain office files. Open and distribute the mails. Take and distribute the minutes at meetings. Maintain confidential records and files. Prepare documents and reports on the computer. Handling the vacation plan and forms for the members. Answer phones and direct the calls and respond to inquiry. Organizing all the maintenance contracts.
  • Four Seasons Resorts - Sharm El-Sheikh
    Spa Receptionist
    Four Seasons Resorts - Sharm El-Sheikh Feb 2006 - Feb 2008
    Four Seasons Resort - Sharm El-Sheikh - Egypt
    Duties & Responsibilities:  Acknowledge and greet everyone who enters and leaves spa facilities. Maintain eye contact when addressing external and internal guests.  Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation. Answer the phone promptly and use the guest’s name throughout the phone conversation. Handle guests’ questions and concerns professionally and courteously.  Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. Make glitch in case of all guests comments (positive or negative comments) in order to delegate the guests comments to all the departments.
  • Dokki Scan Radiology Centre
    Receptionist
    Dokki Scan Radiology Centre Jul 2000 - Feb 2006
    Dokki Scan Radiology Centre - Dokki - Giza - Egypt
    Duties & Responsibilities: Greet and assist all the patients. Enter patient data into the Meditech computer system, generate a requisition. Handle physician and patient requests for films and reports. Typing all the medical reports. Retrieve films whenever needed, filing films when complete. Perform the film librarian duties, maintaining and updating all color coding that is necessary for a file.
  • Lighting Company
    Executive Secretary
    Lighting Company Feb 2004 - Aug 2004
    A.N Power - Mohandseen - Giza - Egypt
    Duties & Responsibilities:  Type correspondence, reports and other documents. Maintain office files. Answer phones and direct the calls and respond to inquiry. Maintain confidential records and files. Prepare documents and reports on the computer. Maintain record of each request of light fixture.

Walaa Hussein Skills

Hospitality Hospitality Management Resorts Hotel Management Hotels Micros Leadership Public Relations Hospitality Industry Food And Beverage Team Building Coaching Customer Satisfaction Receptionist Duties Rooms Division Employee Relations Event Management Property Management Systems Administrative Assistants Time Management Customer Service Teamwork Management Front Office Pre Opening Opening Hotels Training Pre Opening Experience Opera Guest Service Management Hotel Booking Concierge Services Banquets Yield Management Onq Reservation Tourism Revenue Analysis Spa Menu Development Restaurants Administrative Assistance

Frequently Asked Questions about Walaa Hussein

What company does Walaa Hussein work for?

Walaa Hussein works for Emaar Hospitality Group

What is Walaa Hussein's role at the current company?

Walaa Hussein's current role is Quality and Brand Experience Manager.

What is Walaa Hussein's email address?

Walaa Hussein's email address is wa****@****hoo.com

What skills is Walaa Hussein known for?

Walaa Hussein has skills like Hospitality, Hospitality Management, Resorts, Hotel Management, Hotels, Micros, Leadership, Public Relations, Hospitality Industry, Food And Beverage, Team Building, Coaching.

Who are Walaa Hussein's colleagues?

Walaa Hussein's colleagues are Joelyn Sparks, Али Абдуллаев, Narayan Basyal, Rakshith Balguri, Aidai Taalaibek Kyzy, Cecilio Viar, Mohammed Khattab.

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