Walaa Mahmoud Email & Phone Number

Cairo, Cairo Governorate, Eg

Key Responsibilities:o Spearheaded the planning Odoo implementation projects, managing cross-functional teams to deliver high-quality results.o Led the operations and quality assurance efforts as part of the CMMI certification process, ensuring that all processes meet the required standards for certification.o Conducted in-depth analysis across all teams to assess the current situation and identify areas for improvement.o Wrote detailed workflows to guide teams through structured and efficient processes.o Created templates for various processes, ensuring uniformity and efficiency in operations.o Prepared and presented monthly and quarterly status reports for Top Management, highlighting key achievements, challenges, and areas for improvement.o Regularly attended weekly meetings with various teams to stay informed about ongoing projects, address concerns, and foster open communication.o Conducted regular audits and inspections to verify compliance with quality standards.o Identified and resolved quality issues, implementing corrective actions to prevent recurrence.o Created comprehensive checklists to ensure all quality assurance tasks are completed thoroughly and consistently.Key Achievements:o Successfully advanced the organization towards achieving CMMI certification by implementing robust quality assurance processes and enhancing operational efficiency.o Successfully brought the Summit project back on track by implementing a revised project plan and engaging in proactive stakeholder management.o Successfully delivered the Plastic Bank project on schedule, implementing Odoo across 12 global branches. Additionally, led the GKN project, Summit project, and over 15 other projects at TDS.o Advanced the organization towards achieving CMMI certification by implementing robust quality assurance processes and enhancing operational efficiency.

12577, Smart Village, Bldg# B5،, Alexandria Desert Rd, Giza Governorate 12577

Achievements: Developed sales and marketing strategies to drive revenue growth during COVID-19 disruptions. Launched home services offering, generating revenue in first year. Improved sales conversion rates through structured follow-up process. Reduced product release timelines by via coordination of engineering teams. Secured venture capital investment and won 2nd place recognition in Egypt startup competition. Core Responsibilities: Created and executed strategic plans for sales, marketing and new product development. Acted as key liaison between business stakeholders and technical/engineering teams. Managed full lifecycle of new product releases from planning to launch. Implemented project management best practices related to requirements gathering, scheduling, process workflow. Analyzed data and metrics to inform operational improvement decisions.

Cairo, Egypt

- Implementing and revising the company’s compensation program.- Creating and revising job descriptions.- Developing, analyzing, and updating the company’s salary budget.- Developing, analyzing and updating the company’s evaluation program.- Developing, revising, and recommending personnel policies and procedures.- Maintaining and revising the company’s handbook on policies and procedures.- Performing benefits administration.- Maintaining affirmative action programs.- Overseeing recruitment efforts for all personnel, including writing and placing job ads.- Conducting new employee orientations and employee relations counseling.

Hadayek Al-Ahram

Achievements: Grew annual sales revenue from $10K to over $1M within 2 years through developing corporate client accounts. Expanded the software development team from 10 to 27 members by implementing recruiting and training programs. Reduced project delivery timelines by 25% by optimizing development workflows and processes. Increased employee retention rate by 30% through introducing new company policies and HR initiatives. Established KPIs for the tech team to improve goal setting and tracking. Led planning and execution of major company events and conferences. Core Responsibilities: Managed full lifecycle of service delivery operations for corporate clients. Oversaw all aspects of human resources including hiring, training, compensation and retention. Implemented policies and procedures to drive operational efficiency and cost optimization. Set up robust compliance practices related to legal requirements and regulations. Analyzed service delivery metrics and introduced process changes to improve KPIs. Ensured coordination between sales, delivery, HR and other internal teams.

Hadayek Alahram, Giza

Organizing company events or conferencesDealing with correspondence, complaints and queriesPreparing letters, presentations and reportsSupervising and monitoring the work of administrative staffManaging office budgetsImplementing and maintaining procedures/office administrative systemsOrganizing induction programs for new employeesEnsuring that health and safety policies are up to dateUsing a range of software packages ( Office - Google Drive etc ).Assisting the organization's HR function by keeping personnel records up to date, arranging interviews and so onCreate, develop, and maintain all HR strategies, policies, procedures and forms.Hire, develop and preserve talented calibers in all position levelsBuild and develop, an excellent work environment, ethically, physically and morally.Identify and comply with all legal requirements and government regulations affecting HR and Administration functions.Measure and improve the performance of all employees through PA system, TNA, training plan,and successes plans.Ensure all Policies and Procedures are in compliance by all employees.Continual increasing employees’ satisfactions and loyalty, and decreasing absenteeism and turnover rates.Manage all HR and Administration functions internal and external- Ensure the fairness between employees and themselves.Guarantee the interface with external payroll provider, manages time and attendance and payroll systems and the accurate accounting process related to payroll.Manage local external providers and approve related invoices.Administer compensation and benefit plansAssist in talent acquisition and recruitment processesConduct employee on-boarding and help plan training & development.Provide support to employees in various HR related topics such as leaves, compensation etc. and resolve issues and problems.

Maadi, Egypt

Achievements: Supported CEO in restructuring sales team processes to improve lead conversion rates by 35%. Led supplier vendor registration and helped secure new vendor partnerships for the company. Managed tender participation; won 1 high-value government tenders for facility management. Designed innovative sales presentation decks using Photoshop, adopted by the sales team. Ensured 100% on-time project deliverable dispatch by optimizing coordination between operations teams. Core Responsibilities: Prepared critical operations documents - purchase orders, invoices, quotations. Maintained organized records and filing systems in compliance with company standards. Coordinated meetings and managed executive calendars and travel. Tracked team movements, distributed correspondence and mail. Monitored and followed up on purchase order and delivery order timelines. Arranged logistics for seminars and events. Managed office inventory, supplies procurement and vendor relations.

Italy

Italian fashion brand

Governmental industry.Tech Office Professional with ICDL certification, proficient in Photoshop, Visual Basic, and Advanced Access.