Walaa Sayed Email & Phone Number

Giza, Giza Governorate, Eg

Cairo, Egypt

● Create spreadsheets in Microsoft Excel for daily, weekly, and monthly reporting toidentify all GSM Services Statsitics (new accounts, net adds, MNP, exceptional accounts, andgovernmental accounts) based on Sales team segmentation.● Report Sales Team Monthly Performance using Microsoft Excel and Power BiTools to Identify KPIs ,Sales Metrics & develop Sales forecast.● Calculate & Report Sales Team Monthly & Quarterly Compensation andIncentives in a timely manner.● Using… Show more ● Create spreadsheets in Microsoft Excel for daily, weekly, and monthly reporting toidentify all GSM Services Statsitics (new accounts, net adds, MNP, exceptional accounts, andgovernmental accounts) based on Sales team segmentation.● Report Sales Team Monthly Performance using Microsoft Excel and Power BiTools to Identify KPIs ,Sales Metrics & develop Sales forecast.● Calculate & Report Sales Team Monthly & Quarterly Compensation andIncentives in a timely manner.● Using “big raw data”, complex data sets requiring sophisticated analysis, foradvanced interpretation and predictive analytics to drive strategy and actions.● Interact with Corporate confidential Data for Ad-hoc Corporate Customers..● Tracking & managing interactions with potential customers by closing pending deals "uncompleted deals" through shorten Sales cycles.● Increase GSM corporates customer base by tracking & reports for inactive Dials base.● Report GSM Sales Manager & Channels Statistics to Top Management to identify Target Vs Achievements Ratio. Show less

Egypt

● Accountable for Platform Integrity, Usage Assurance and Loyalty Program.● Analyzes raw data to identify fraud patterns consuming high Quota usageconsumption.● Reviews reports & individual transactions related to WE Loyalty Program appeared suspicious to uncover possible fraudulent activity.● Interviews witnesses thoroughly, asking appropriate questions to ascertain criticalMonitoring on Daily, Weekly & Monthly activity, Reconcile & Investigate variance.● Compliance to… Show more ● Accountable for Platform Integrity, Usage Assurance and Loyalty Program.● Analyzes raw data to identify fraud patterns consuming high Quota usageconsumption.● Reviews reports & individual transactions related to WE Loyalty Program appeared suspicious to uncover possible fraudulent activity.● Interviews witnesses thoroughly, asking appropriate questions to ascertain criticalMonitoring on Daily, Weekly & Monthly activity, Reconcile & Investigate variance.● Compliance to fraud and revenue assurance operational incident management process End to end including analysis, investigation and reporting.● Compliance to fraud and revenue assurance on Products, Services & Promotions● Assures process by applying pre and post launch activities effectively and in a timely manner ● Responsible for initiating monthly trending analyses, revenue performance and growth opportunities.● REWARDS: Certificate of Appreciation for Outstanding performance & Insight in detection, Analysis & Investigation Around the Clock. Show less

• As a Training and Development Member with We I worked on the following: • Enhancing the knowledge and skills of Call Center New Comers by providing information and instructions on how to better perform their calls and achieve customer satisfaction rate.• Training New members develop additional skills and knowledge.• Providing technical training to teach New members the technological aspects of the jobs they are seeking.• Managing different programs and events prepared for… Show more • As a Training and Development Member with We I worked on the following: • Enhancing the knowledge and skills of Call Center New Comers by providing information and instructions on how to better perform their calls and achieve customer satisfaction rate.• Training New members develop additional skills and knowledge.• Providing technical training to teach New members the technological aspects of the jobs they are seeking.• Managing different programs and events prepared for providing learning opportunities.. Show less

Elmohandseen, Giza

• In my position at We Egypt, I work on the following:• Follow up on all customers related issues and provide timely feedback to We.• Provide customers with superior recommendations and actions regarding any problems with the provided service.• Pro-actively reinforce We’s customer care proposition during all contacts.• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.• Identify and assess… Show more • In my position at We Egypt, I work on the following:• Follow up on all customers related issues and provide timely feedback to We.• Provide customers with superior recommendations and actions regarding any problems with the provided service.• Pro-actively reinforce We’s customer care proposition during all contacts.• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.• Identify and assess customers’ needs to achieve their satisfaction. Show less