Walaa Sayed Email & Phone Number

Cairo, Egypt

• Create spreadsheets in Microsoft Excel for daily, weekly, and monthly reporting toidentify all GSM Services Statsitics (new accounts, net adds, MNP, exceptional accounts, andgovernmental accounts) based on Sales team.
• Report Sales Team Monthly Performance using Microsoft Excel and Power BiTools to Identify KPIs,Sales Metrics & develop Sales forecast.
• Calculate & Report Sales Team Monthly & Quarterly Compensation andIncentives in a timely manner.
• Using… Show more
• Using “big raw data”, complex data sets requiring sophisticated analysis, foradvanced interpretation and predictive analytics to drive strategy and actions.
• Interact with Corporate confidential Data for Ad-hoc Corporate Customers..

Egypt

• Accountable for Platform Integrity, Usage Assurance and Loyalty Program.
• Analyzes raw data to identify fraud patterns consuming high Quota usageconsumption.
• Reviews reports & individual transactions related to WE Loyalty Program appeared suspicious to uncover possible fraudulent activity.
• Interviews witnesses thoroughly, asking appropriate questions to ascertain criticalMonitoring on Daily, Weekly & Monthly activity, Reconcile & Investigate variance.
• Compliance to… Show more
• Compliance to fraud and revenue assurance operational incident management process End to end including analysis, investigation and reporting.

• As a Training and Development Member with We I worked on the following:
• Enhancing the knowledge and skills of Call Center New Comers by providing information and instructions on how to better perform their calls and achieve customer satisfaction rate.
• Training New members develop additional skills and knowledge.
• Providing technical training to teach New members the technological aspects of the jobs they are seeking.
• Managing different programs and events prepared for… Show more
• Managing different programs and events prepared for providing learning opportunities.. Show less

Elmohandseen, Giza

• In my position at We Egypt, I work on the following:
• Follow up on all customers related issues and provide timely feedback to We.
• Provide customers with superior recommendations and actions regarding any problems with the provided service.
• Pro-actively reinforce We’s customer care proposition during all contacts.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Identify and assess… Show more