Walaa Sliem Email & Phone Number

Giza, Giza Governorate, Eg

Nasr City

Orange Egypt

• Assist first liner agents for providing the customers best customer service• Providing the agents with all needed information/actions regarding inbound/outbound calls.• Insuring that agents are logged in on time and monitoring the calls flow in order to provide the managers with any unexpected flow• Acting as shift leader and delegation basis to provide smooth work flow, handling agent’s exceptions requests, run the needed daily/weekly reports and handling the shift in general.• Providing my managers by any fraud cases /incidents from Point of Sales, with detailed information reports.Handling all assigned tasks accurately on its

Cairo Governorate, Egypt

• Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.• Handling inbound calls by receiving the customer requests in order to facilitate adding Orange Money Service -Orange Wallet- to their lines.• Handling received requests into the team Inbox in order to confirm and to make sure that customers requested to add the service by themselves• Reporting to the managerial team any suspected fraud case by point of sales agents by submitting fake requests.• Ensuring Orange image while communicating with the customers. • Implementing the daily tasks such as filtering, collecting, managing data from the system and to meet the deadlines• Use the job tools effectively.• Accuracy in handling all assigned tasks.• Meeting service level in handling all transactions measured through productivity reports.

Cairo Governorate, Egypt

• Handling inbound calls by receiving the customer requests in order to activate their lines• Handling requests received in system inbox in order to reactivate or deactivate customer’s lines. • Handling all requests tasks such as registering/updating customer’s data on system, ensuring that all customer documents are received and fulfill the company and government requirements. • Meeting service level in handling all transactions measured through productivity reports.

Egypt