- Managed accounts for product listings on the company website- Launched products for online shopping platforms- Ensured accuracy of product descriptions and content and maintained adherence to website brand and UX standards- Analyzed pricing details to maximize profits for the company

- Served as Key Account Executive for an exclusive partner, focusing on US markets, China, and Southeast Asia trade lanes, with over 1,000 tons of air exports and 700 tons of air imports annually- Handled approximately 500 shipments from major accounts such as Tesla, Amazon, Apple, William Sonoma, and 20 other accounts- Communicated with overseas agents through freight associations to obtain rates and relay destination changes to the sales department- Managed RFQs, tenders, and quotations for local customers and overseas partners- Monitored shipment statuses, followed up on daily operations of air, sea, and customs departments to ensure on-time deliveries, and provided proactive solutions to clients for resolving shipment issues and preventing future problems- Developed SOPs, organizational charts, and job roles for key accounts and internal teams - Created daily, monthly, annual reports, and quarterly presentations to review cost savings, improvement plans, and innovative solutions.

- Worked collaboratively with overseas partners to prepare and submit RFQs, as well as generate quotations.

- Managed air and sea shipments for key accounts in electronics, garment, and fashion industries, totaling around 3,000 shipments annually- Conducted customer analysis and developed customized delivery solutions that met clients' requirements, resulting in a consolidation project that achieved over 50% cost savings and implemented greener logistics practices- Provided daily shipment status updates to customers- Collaborated with various business divisions to comprehend their workflows, identify obstacles, and address issues to meet customers' expectations through coordination of meetings.

- Established and maintained relationships with overseas partners and Freight Associations- Participated in six domestic and international network conferences (WCA, AON, GLN, and TFS) and conducted over 100 one-on-one meetings with freight agents to introduce the company and explore new business opportunities- Served as the primary contact for sending and receiving new business inquiries from overseas partners- Led the sourcing and selection of freight partners for air and sea freight departments to utilize for their shipments.