William A. Email and Phone Number
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William A. personal email
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William A. is a Site Reliability Engineer - Team Lead at EZ Texting at EZ Texting. He possess expertise in network administration, servers, troubleshooting, virtualization, system administration and 12 more skills. Colleagues describe him as "William is a very thoughtful and professional Engineer. His knowledge in systems and networking goes deep and is by far some of the best I've seen. He has the technical chops to gain the respect of Engineers on the team, but is also able to lead projects. I experienced this first-hand at EZ Texting--you give William a goal and he sets out to organize and break down the problem into smaller chunks that other Engineers can easily work on. He's always delivered his promises and the best part about William is that he kept me updated every step of the way. If we needed to stay high level, he stayed there. If we needed to dive technically deep, he did that with ease. Another thing about William that I really admire is his ability to take difficult concepts and explain them to others. This makes him a natural teacher and mentor for any Engineers on the team. I would recommend William to anyone that is looking for a very talented Engineer to work on systems, networking, Infrastructure as Code, high scalability challenges, or even to help you figure out why your cloud bill is so high!", "William is an incredible individual and any company that hires him would be lucky to have him. Both him and I assessed candidates for the SRE Team and what I saw from William during our interactions and how he spoke about others were empathy, thoughtfulness, and an intense care for seeing the best in people. He exudes passion and dedication in his work and I respect him for that. It would be an absolute joy to work with him again.", and "William is a model principal technical lead. I worked adjacent to William in our DevOps team for several years and was constantly impressed by the caliber of analysis, remediation, and optimizations he performed as an SRE. His attention to detail and ability to communicate complex challenges in an easy-to-digest way are unparalleled. He is posed under pressure and knows when to rally the troops."
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Site Reliability Engineer - Team Lead / ManagerEz Texting Jul 2020 - PresentSan Francisco, California, UsDuties:• Lead and supervise a team of between 5-10 site reliability engineers focused on observability and CI/CD.• Represent the team to senior leadership and in departmental meetings.• Develop, socialize, and execute a roadmap based on the strategic direction set by senior leadership.• Mentor the team members and help grow their careersAccomplishments:• Helped the team successfully navigate through a simultaneous combination of a major leadership change, a fundamental shift in the team's role, as well as the impact of COVID-19 on the business.• Led the team to successfully deliver an updated monitoring system based on Prometheus.• Led the team to monitor and scale EZ Texting's platform to support a major seasonal event for the business (the US presidential elections), and received direct compliments from VIP election customers indicating that it had been the smoothest election season in the history of the company.• Led the transition/wind-down of legacy NOC and Service Desk roles into a unified SRE team.• Led a migration from EZ Texting's legacy bare-metal data center into Google Cloud Platform (GCP).
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System Engineer / System ArchitectEz Texting Jul 2015 - Jul 2020San Francisco, California, UsDuties:• Deploy, configure, and maintain the bare metal and cloud infrastructure that supports EZ Texting’s platforms.• Diagnose, resolve, and perform root-cause analysis on system outages.• Develop and maintain EZ Texting’s Ansible and Terraform codebases.• Develop and enforce infrastructure security standards.• Advise and assist EZ Texting’s various technical departments with systems- and infrastructure-related matters.• Mentor and lead junior infrastructure engineers.Accomplishments:• Designed a fault-tolerant ELK stack scaled to ingest over 150 million log messages per day.• Designed a system to continuously monitor WAN connection quality between EZ’s various data centers.• Implemented weekly security scans using Tenable.io, and worked with technical teams to resolve identified issues.• Designed an NTP system that kept the entire server fleet within 10 milliseconds of UTC without GPS.• Designed a system to replicate DNS zones to multiple data centers with Google Cloud DNS as a sole source of truth.• Developed an Ansible module to programmatically control Google Cloud DNS, and convinced upstream to merge it.• Implemented coding style and design standards for EZ’s internal Ansible, Python, and Bash codebases.• Identified over $100,000 per year in wasted spending on unused and unnecessary cloud and data center services.• Developed a road map for a migration out of EZ Texting's legacy bare metal data center and into Google Cloud Platform.• Developed a road map for experimenting with, piloting, and ultimately deploying Kubernetes.
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Student Linux System AdministratorUniversity Of California, Irvine Sep 2013 - Jun 2015Irvine, Ca, UsDuties:• Assist with the maintenance and upkeep of about 350 Linux servers managed by the Donald Bren school of Information and Computer Science.• Create and maintain pages on the support team's wiki.• Advise and assist faculty, research groups, and students with system-related matters.• Maintain the school's custom software repository.Accomplishments:• Spearheaded an effort to port the school's Puppet 2.7 codebase to Puppet 4.• Laid the groundwork to upgrade systems to CentOS 7, and added configuration support for Ubuntu 14.04.• Documented, deployed, and set standards for the school's first self-managed InfiniBand network. -
Independent ContractorCamguard Systems, Inc. Apr 2013 - Oct 2013Duties:• Assist in the design, implementation, diagnosis, and maintenance of IP video surveillance systems (primarily from OnSSI and Milestone)• Provide design and implementation assistance for the computer networking infrastructure used by the IP video surveillance systems• Assist with the development and defense of proposals and bid language for IP video surveillance systems, and answer pre-sales questions about the technical aspects of the surveillance software and underlying network infrastructure• Assist CamGuard's internal IT support team with systems and network troubleshooting
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Independent ContractorConduit Networks Inc. Jan 2012 - Jun 2013Murrieta, Ca, UsDuties:• Lead work on various technical projects, coordinate work with other staff members where necessary, and guide projects to completion with minimal supervision• Provide general escalation support for the computer network support team• Perform various roles within the network support team as needed to cover staffing shortfallsAccomplishments:• Set design and engineering standards for the server and network components of Conduit Networks’ IP video surveillance offerings, developed standardized language for surveillance bids and RFP’s, and directed the implementation and ongoing maintenance of surveillance systems for new and existing customers• Took a lead role in network upgrade and modernization projects for several clients with complex multi-site, multi-vendor computer networks -
Support Manager/Systems EngineerConduit Networks Inc. Jun 2010 - Jan 2012Murrieta, Ca, UsDuties:• Supervise a team of network support technicians and provide general escalation support• Develop policies and procedures for internal and customer-facing support operations• Design and implement product demos, and provide pre-sales support for the sales team• Interface with customers on a regular basis to ensure that support efforts are meeting their needsAccomplishments:• Developed and staffed a position dedicated to responding to customer’s technical requests, dispatching technicians for service, and producing service reports for customers on a regular basis• Developed a unified system of reporting warnings and errors from a variety of data backup products in use at different client sites, allowing technicians to respond more rapidly to backup failures• Enforced service and design best practices where possible, reducing the amount of time technicians spent on unplanned break/fix work
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Lead Network TechnicianConduit Networks Inc. Jul 2003 - May 2009Murrieta, Ca, UsDuties:• Design, implement, and maintain networked computer systems for clients• Define standardized product bundles and services offered to clients• Diagnose complex network problems and work with product vendors to determine root cause• Evaluate performance of software and hardware products and produce reports for management• Train and direct junior technicians, and work with management on technician performance evaluations• Assist company president and sales team with custom proposals and competitive quotesAccomplishments:• Provided troubleshooting and maintenance support for over 35 client accounts across the medical, legal, retail, manufacturing, and nonprofit industries• Designed and implemented ten complete networked systems from the ground up, including two systems with hundreds of hosts spanning multiple geographic sites• Worked closely with the company president to produce specifications for proposals worth $75,000-$500,000+• Pursued technical certifications that allowed the company to become Microsoft, HP, and VMware authorized partners
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VolunteerMt. San Jacinto College May 2008 - Jun 2008San Jacinto, Ca, UsAssisted ITS Network Coordinator at MSJC's Menifee campus with testing, fine-tuning, and deploying a Virtual Desktop Infrastructure based on VMware Virtual Desktop Manager -
InternMt. San Jacinto College Jan 2003 - Jun 2003San Jacinto, Ca, UsAssisted ITS Network Coordinator at MSJC's Menifee campus with deploying and maintaining instructional and lab network equipment, including desktops, servers, and network equipment.
William A. Skills
William A. Education Details
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Uc IrvineBusiness Information Management -
Mt. San Jacinto CollegeComputer Information Systems
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Mt. San Jacinto CollegeBusiness Administration
Frequently Asked Questions about William A.
What company does William A. work for?
William A. works for Ez Texting
What is William A.'s role at the current company?
William A.'s current role is Site Reliability Engineer - Team Lead at EZ Texting.
What is William A.'s email address?
William A.'s email address is wa****@****ire.com
What is William A.'s direct phone number?
William A.'s direct phone number is +131045*****
What schools did William A. attend?
William A. attended Uc Irvine, Mt. San Jacinto College, Mt. San Jacinto College.
What skills is William A. known for?
William A. has skills like Network Administration, Servers, Troubleshooting, Virtualization, System Administration, Network Design, Linux, Windows, Firewalls, Bash, Shell Scripting, Python.
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