William A. Email & Phone Number

Los Angeles, Ca, Us

San Francisco, California, Us

Duties:• Lead and supervise a team of between 5-10 site reliability engineers focused on observability and CI/CD.• Represent the team to senior leadership and in departmental meetings.• Develop, socialize, and execute a roadmap based on the strategic direction set by senior leadership.• Mentor the team members and help grow their careersAccomplishments:• Helped the team successfully navigate through a simultaneous combination of a major leadership change, a fundamental shift in the team's role, as well as the impact of COVID-19 on the business.• Led the team to successfully deliver an updated monitoring system based on Prometheus.• Led the team to monitor and scale EZ Texting's platform to support a major seasonal event for the business (the US presidential elections), and received direct compliments from VIP election customers indicating that it had been the smoothest election season in the history of the company.• Led the transition/wind-down of legacy NOC and Service Desk roles into a unified SRE team.• Led a migration from EZ Texting's legacy bare-metal data center into Google Cloud Platform (GCP).

San Francisco, California, Us

Duties:• Deploy, configure, and maintain the bare metal and cloud infrastructure that supports EZ Texting’s platforms.• Diagnose, resolve, and perform root-cause analysis on system outages.• Develop and maintain EZ Texting’s Ansible and Terraform codebases.• Develop and enforce infrastructure security standards.• Advise and assist EZ Texting’s various technical departments with systems- and infrastructure-related matters.• Mentor and lead junior infrastructure engineers.Accomplishments:• Designed a fault-tolerant ELK stack scaled to ingest over 150 million log messages per day.• Designed a system to continuously monitor WAN connection quality between EZ’s various data centers.• Implemented weekly security scans using Tenable.io, and worked with technical teams to resolve identified issues.• Designed an NTP system that kept the entire server fleet within 10 milliseconds of UTC without GPS.• Designed a system to replicate DNS zones to multiple data centers with Google Cloud DNS as a sole source of truth.• Developed an Ansible module to programmatically control Google Cloud DNS, and convinced upstream to merge it.• Implemented coding style and design standards for EZ’s internal Ansible, Python, and Bash codebases.• Identified over $100,000 per year in wasted spending on unused and unnecessary cloud and data center services.• Developed a road map for a migration out of EZ Texting's legacy bare metal data center and into Google Cloud Platform.• Developed a road map for experimenting with, piloting, and ultimately deploying Kubernetes.

Irvine, Ca, Us

Duties:• Assist with the maintenance and upkeep of about 350 Linux servers managed by the Donald Bren school of Information and Computer Science.• Create and maintain pages on the support team's wiki.• Advise and assist faculty, research groups, and students with system-related matters.• Maintain the school's custom software repository.Accomplishments:• Spearheaded an effort to port the school's Puppet 2.7 codebase to Puppet 4.• Laid the groundwork to upgrade systems to CentOS 7, and added configuration support for Ubuntu 14.04.• Documented, deployed, and set standards for the school's first self-managed InfiniBand network.

Duties:• Assist in the design, implementation, diagnosis, and maintenance of IP video surveillance systems (primarily from OnSSI and Milestone)• Provide design and implementation assistance for the computer networking infrastructure used by the IP video surveillance systems• Assist with the development and defense of proposals and bid language for IP video surveillance systems, and answer pre-sales questions about the technical aspects of the surveillance software and underlying network infrastructure• Assist CamGuard's internal IT support team with systems and network troubleshooting

Murrieta, Ca, Us

Duties:• Lead work on various technical projects, coordinate work with other staff members where necessary, and guide projects to completion with minimal supervision• Provide general escalation support for the computer network support team• Perform various roles within the network support team as needed to cover staffing shortfallsAccomplishments:• Set design and engineering standards for the server and network components of Conduit Networks’ IP video surveillance offerings, developed standardized language for surveillance bids and RFP’s, and directed the implementation and ongoing maintenance of surveillance systems for new and existing customers• Took a lead role in network upgrade and modernization projects for several clients with complex multi-site, multi-vendor computer networks

Murrieta, Ca, Us

Duties:• Supervise a team of network support technicians and provide general escalation support• Develop policies and procedures for internal and customer-facing support operations• Design and implement product demos, and provide pre-sales support for the sales team• Interface with customers on a regular basis to ensure that support efforts are meeting their needsAccomplishments:• Developed and staffed a position dedicated to responding to customer’s technical requests, dispatching technicians for service, and producing service reports for customers on a regular basis• Developed a unified system of reporting warnings and errors from a variety of data backup products in use at different client sites, allowing technicians to respond more rapidly to backup failures• Enforced service and design best practices where possible, reducing the amount of time technicians spent on unplanned break/fix work

Murrieta, Ca, Us

Duties:• Design, implement, and maintain networked computer systems for clients• Define standardized product bundles and services offered to clients• Diagnose complex network problems and work with product vendors to determine root cause• Evaluate performance of software and hardware products and produce reports for management• Train and direct junior technicians, and work with management on technician performance evaluations• Assist company president and sales team with custom proposals and competitive quotesAccomplishments:• Provided troubleshooting and maintenance support for over 35 client accounts across the medical, legal, retail, manufacturing, and nonprofit industries• Designed and implemented ten complete networked systems from the ground up, including two systems with hundreds of hosts spanning multiple geographic sites• Worked closely with the company president to produce specifications for proposals worth $75,000-$500,000+• Pursued technical certifications that allowed the company to become Microsoft, HP, and VMware authorized partners

San Jacinto, Ca, Us

Assisted ITS Network Coordinator at MSJC's Menifee campus with testing, fine-tuning, and deploying a Virtual Desktop Infrastructure based on VMware Virtual Desktop Manager

San Jacinto, Ca, Us

Assisted ITS Network Coordinator at MSJC's Menifee campus with deploying and maintaining instructional and lab network equipment, including desktops, servers, and network equipment.

Bachelor Of Science (Bs), Business Information Management

Associate Of Science (As), Computer Information Systems

Associate Of Science (As), Business Administration