Christian Walch Email & Phone Number

• Primary contact for fully automated Client Operating System Deployment.• Lead for RMM solution, overseeing processes and continuous improvements.• In charge of active alerting on Client Workstations.• Responsible for Client Endpoint protection and Antivirus.• Manage monthly Client Transition Management (CTM) tasks, including Patch Management and Application Releases.• Deploy management tools for local IT, either provided by third parties or developed in-house (e.g., PowerShell).

• Primary Contact for 3rd Level Support tickets• Responsible for Global Standardization and Evaluation for Client Workstation System and Printers• 3rd Level Support for Hardware Driver Issues

Hall In Tirol, Tirol, Österreich

• Provided exceptional customer service while delivering first level support for 10,000 end users.• Involved in the introduction of Windows 7 at Swarovski to increase corporate productivity.• Incident- and order acceptance via phone and email.• Organized and performed end-user training and training for new team members to increase staff skill levels.• Qualified technical support mainly in Windows and Office environment.• Mentor to newcomers and junior colleagues