-Took care of guests during excursions; -Organized and controled of the way trips are carried out; ;-Ensured the comfort and safety of participants;-Made transfers to hotels and the airport;-Led half-day and full-day trips as a pilot/guide ;-Solved any problems that occur during the trip/transfer or at the hotel

-Communicated with housekeeping and maintenance departments to resolved guest complaints and requests-Planed check ins and check outs appointment.-Introduced amenities and services to guests for their information and guidance.-Managed room reservations using a computerized reservations system Fidelio-Answered telephone calls-Adressed guests concerns and special requests in a professional and personable manner-Dealed with complaints and problems-Ensured that guests are settled comfortably in their rooms, makes necessary adjustments if needed.-Provided informations about Luxembourgh and surroundings and campsite facilities-Performed small maintenance jobs-Collected payment from costumer for reservation, tourist tax and extras.

-Lead a team of 7 people-Preapred rota for the team-Solved problems inside the team-Organized and divided tasks between team members-Cooperated with campsite management (Human Company)-Replied to emails from the costumers-Prepared order for Vacansoleil-Ordered inventory and items for Vacansoleil.-Communicated with housekeeping and maintenance departments to resolved guest complaints and requests-Planned check ins and check outs appointment andcleaning.-Introduced amenities and services to guests for theirinformation and guidance.-Managed room reservations using a computerizedreservations system Fidelio-Rented Vacansoleil mobile homes-Worked with Coresoleil booking system-Addressed guests concerns and special requests in aprofessional and personable manner-Dealed with complaints and problems-Ensured that guests are settled comfortably in theirrooms, makes necessary adjustments if needed.-Provided informations about Lombardy and Venetoregions, surroundings and campsite facilities-Performed maintenance jobs-Prepared mobile homes before opening and afterclosing the campsite.-Checked and prepared mobile homes before arrivalsand after departures of costumers-Collected payment from costumer for reservation, tourist tax and extras.

-Worked in the customer service point-Worked in a 10 persons team-Addressed guests concerns and special requests in a professional and personable manner-Welcomed and greeted customers in a friendly manner-Dealed with complaints and problems-Ensured that guests are settled comfortably in their rooms, makes necessary adjustments if needed.-Communicated with housekeeping and maintenance departments to resolve guest complaints and requests-Introduced amenities and services to guests for their information and guidance.-Managed room reservations using a computerized reservations system Fidelio-Provided informations about Tuscanian region, surroundings and campsite facilities-Performed maintenance jobs-Checked and prepared mobile homes before arrivals and after departures of costumers-Checked and prepared mobile homes before high season-Sport equipment rental-Collected payment from costumer for reservation, tourist tax and extras.

-Welcomed and greeted customers in a friendly manner-Managed room reservations using a computerized reservations system Fidelio-Addressed guests concerns and special requests in a professional and personable manner-Ensured that guests are settled comfortably in their rooms, makes necessary adjustments if needed-Helped guests with their luggage and other valuables-Organized transport for customers-Dealed with complaints and problems-Sent report to the police department-Inputted information about guests arrivals and departures to the Tourism Statistic System.-Inputted quests surveys into the system.-Created reservations for agencies