Waldemar Rivera Email & Phone Number

Monitored jobs running in Task Scheduler and job processing in Syncovery to ensure timely completion.Maintained starting intervals and investigated failed jobs in File Explorer to keep abreast of the appropriate team member.Looked into alerts within the servers such as Solarwinds and VMware to correlate the time of the incident,determine the root cause of the incident, and report them to the various teams for an appropriate resolution to prevent the reoccurrence of the incident.Provided system access in Interaction Desktop to new employees for the call center to enable them tocommunicate with customers.

New York, New York, United States

Formerly known as Health Management SystemProvided support for the daily/weekly/monthly system environment tasksWorked under an IBM z/OS and MVS-operating environmentOversaw timely completion of all scheduled production batch tasks with the overnight team.Troubleshoot any program problems and system errors.Communicated through email and phone calls with management for after-hours issues regarding reports, team tasks, detailed turnovers, server issues, etc.Helped with running tests and production tasks for programmers and project managers.Assisted with implementing and notifying team members of new applications and new releases of existingapplications within the TWS task scheduler