Waldemar Silva Email & Phone Number

Canada

Toronto, Ontario, Canada

• Responsible of providing technology governance and support to our Global Teller Platform currently deployed in CCAU, Colombia and Chile. Oversight and governance on the design, construction, integration, testing, verification, maintenance and production support for Global Teller Platform.• Oversee a cohesive development team / Production Support, coordinating resources, managing project scheduling, providing technical direction, and maintaining standard development practices for Teller Platform.• Ensure proper support procedures, processes, methodologies, best practices, documentation and tools are in place to support the various projects and existing production systems.• Manage communication across the enterprise groups that impact scope, schedule, budget, risk & resources.• Negotiate IT project requirements such as scope, schedule, cost, resources, integration, change, quality, etc.• Accountable for managing assigned projects and department budgets.

Toronto, Canada Area

Responsible for research and analysis leading to the definition of requirements and processes to assist in the resolution of complex business problems for the supported Line of Business. Participating in the testing of new systems or enhancements, the training of users, and providing ongoing support to all supported units worldwide.

Toronto, On, Canada

Responsible for research and analysis leading to the definition of requirements and processes to assist in the resolution of complex business problems for the supported Line of Business. Participating in the testing of new systems or enhancements, the training of users, and providing ongoing support to all supported units worldwide.

Toronto, Canada Area

Responsible for technical systems and business application support to all production and client-server systems maintained within the Bank’s System Support Center (SSC’s), International Branches and Operating Units throughout the Caribbean.

St. Maarten

•Manage the monthly billing process of the company, from data collection to bill printing•Design, implement and manage information - data analysis processes•Design, development and upgrade the billing department’s reports•Provide strategic business support to others main departments such as Marketing, IT and Customer service•Design, development, testing, implementation and improvement the Billing department’s Data Base •Propose, analyze and implement software and hardware solutions to the billing department’s needs considering its necessities and the business environment•Provide nationwide BlackBerry assistance on technical issues to final costumer / user•Provided technical assistance to the billing department’s employees

•Execute sales of the company´s products (software solutions) in all the clients.•Negotiate with client the acquisitions of new software or software upgrades.•Design, development, testing and implementation of software improvements for the company’s main product•Propose, analyze and provide solutions to new customer´s needs.•Lead the integration of Juriscomp´s products in customers’ systems network•Assisted in conducting training sessions for new customers. •Trained new engineers and interns

International Masters In Business Administration, International Masters In Business Administration

Master'S Degree, Project Management And Force Of Change

MBA program: Project management and Force of change certificate Student exchange program

Bachelor Of Science In Computer Engineering, Computer Science

Bachelor'S Degree, Science

English Language And Literature, General