Walden Alcon Email & Phone Number

Sterling, Virginia, United States

Headquartered in the Washington DC Metro area, Cynet Health Inc is an award winning Healthcare and Life Sciences Staffing company. We are experts in Staff Augmentation, Recruitment Process Outsourcing, and Workforce Management Solutions. Ranked as one of the Best Places to Work in 2017, Cynet is also recognized as a Fast 50, Future 50 and Fantastic 50 by Washington Business Journal and Virginia Chamber of Commerce. Our success and delivery has been built on the core pillars of knowledge, and creativity. In 2017, Cynet was certified by The Joint Commission, recognized nationwide as a “Gold Seal of Approval” and a symbol of quality that reflects an organization’s commitment to meeting high performance standards. Today we cater to more than 1000 facilities across the U.S and place healthcare professionals in the clinical, non-clinical and allied setting. Find out more about us at http://www.cynethealth.com

Surprise, Az

• Supported recruiter in creating and sending offers and contracts to the candidate• Meet weekly/monthly with Clinician Management Team, Business Development Team and the CEO to review clinical operations and hiring needs• Distributes requisite tools and templates to support the evaluation process• Managing screening / interviewing logistics, utilizing applicable TA technologies, initiating and monitoring pre-hire diligence, issue triage, and resolution, referral payout processing, etc.• Initiates and monitors pre-boarding processes, including IT access, equipment provisioning, facilities, etc.• Ensures a positive, seamless talent acquisition process for all internal partners, and candidates• Ensures seamless end-to-end TA experience for candidates• Utilize available talent acquisition technologies to manage logistics and scheduling for phone screens, teleconferences, and in-person interviews for all participants• Updates all talent acquisition process and policy documentation as requested• Drives root cause analysis for issues that arise during the recruitment process

Conducted final interviews with call center agents candidateHired, trained and prepared call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products Ensured agents understand and comply with all call center objectives, performance standards, and policies Answered agent questions regarding best practices or difficult calls Identified operational issues and suggesting possible improvements Monitored and evaluates agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary Prepared reports and analyzing data to assist management as they determine call center goals Worked with other supervisors and management team members to support agents and maximize customer satisfaction

● Handled multiple US based accounts such as Kelly services, Allegis Global,Matrix and Advantage solutions.● Acted as an Executive Recruiter for Maxim Staffing Solutions based in Philadelphia, PA● Sourced resumes of qualified candidates for specific job orders, using job boards, applicanttracking systems, company web sites, etc.Sourced resumes on all assigned jobs using job boards, networking sites, referrals, etc. to find high-quality candidates whose skills, qualifications and personality best match the job description specified by the client• Utilized knowledge of multiple sources to develop and execute efficient and cost effective recruiting strategies for sourcing qualified candidates• Performed pre-screening and interviewed candidates and applying selection criteria and using of behavioral interview techniques• Coordinated the interview and hiring process to include: interview scheduling, background checks, reference checks, and offer letters• Prepared documentation related to potential leads and candidate assessments; utilizing and maintaining related files and systems for tracking, analysis, and reporting purposes• Conducted and interpreted psychological tests with the validation of a Psychologist

Manila Philippines

• Identified, Prioritized and Coached agent development area • Directly managed team of 10 or more agents • Documented account resolutions, issues, and general notes• Assisted agents with functionality and basic troubleshooting of product or account issues for the customers• Maintained target levels of performance required by the client • Maintained up-to-date level of product and procedural knowledge by being attentive to and acting upon information advised in email updates, team meetings, trainings and other briefings• Provided appropriate motivational techniques to promote team building and to increase team and Call Center morale• Helped maintain a good team and working environment • Ensured that all Agent reference materials are up to date• Conducted mandatory phone call monitoring and desk-side coaching to ensure that all agents are providing the levels of customer service that is required• Ensured that agents have working equipment and all items needed to do their job