Walden Alcon Email & Phone Number

Sterling, Virginia, United States

Headquartered in the Washington DC Metro area, Cynet Health Inc is an award winning Healthcare and Life Sciences Staffing company. We are experts in Staff Augmentation, Recruitment Process Outsourcing, and Workforce Management Solutions. Ranked as one of the Best Places to Work in 2017, Cynet is also recognized as a Fast 50, Future 50 and Fantastic 50 by.

Surprise, AZ

• Supported recruiter in creating and sending offers and contracts to the candidate
• Meet weekly/monthly with Clinician Management Team, Business Development Team and the CEO to review clinical operations and hiring needs
• Distributes requisite tools and templates to support the evaluation process
• Managing screening / interviewing logistics, utilizing applicable TA technologies, initiating and monitoring pre-hire diligence, issue triage, and resolution, referral payout processing, etc.
• Initiates and monitors pre-boarding processes, including IT access, equipment provisioning, facilities, etc.
• Ensures a positive, seamless talent acquisition process for all internal partners, and candidates

Conducted final interviews with call center agents candidateHired, trained and prepared call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products Ensured agents understand and comply with all call center objectives, performance standards, and policies Answered agent questions regarding.

• Handled multiple US based accounts such as Kelly services, Allegis Global,Matrix and Advantage solutions.
• Acted as an Executive Recruiter for Maxim Staffing Solutions based in Philadelphia, PA
• Sourced resumes of qualified candidates for specific job orders, using job boards, applicanttracking systems, company web sites, etc.Sourced resumes on all assigned jobs using job boards, networking sites, referrals.
• Utilized knowledge of multiple sources to develop and execute efficient and cost effective recruiting strategies for sourcing qualified candidates
• Performed pre-screening and interviewed candidates and applying selection criteria and using of behavioral interview techniques
• Coordinated the interview and hiring process to include: interview scheduling, background checks, reference checks, and offer letters

Manila Philippines

• Identified, Prioritized and Coached agent development area
• Directly managed team of 10 or more agents
• Documented account resolutions, issues, and general notes
• Assisted agents with functionality and basic troubleshooting of product or account issues for the customers
• Maintained target levels of performance required by the client
• Maintained up-to-date level of product and procedural knowledge by being attentive to and acting upon information advised in email updates, team meetings, trainings and other briefings