As Chief Technology Officer (CTO), I am responsible for the technology strategy, innovation, and product development management in a company dedicated to providing technology services for the tourism sector. There are three business units: ERP for travel agencies (available in both on-premise and SaaS models), airline billing across Latin America, and Travelnet, a global platform for booking hotels, flights, attractions, and transfers.

Executive position in charge of all technology services and internal process enhancements contributing business value by developing and executing the Information Technology strategy for the following 5 years (2020-2024) in order to improve the internal workflows performance and achieve the business goals aligned to the CEO’s Strategic Plan.• PTE - Encontrack’s Technology Platform (Multiple Projects).• FSM - Field Services Management implementation - Oracle FSM Cloud • ERP Supply Chain Module implementation - Oracle ERP Cloud• SAP - Success Factors implementation

Executive position in a GPS and Recovery Enterprise, contributing business value and manage all the resources related to development and system implementations in order to achieve operational compliance and improvements within core business. Achievements: • Oracle Eloqua Cloud - Lead Management Software implementation. • Oracle Sales Cloud - CRM implementation. • Oracle Sales Cloud - CRM - Oracle Eloqua Cloud integration implementation. • Oracle CRM Cloud and Legacy internal systems integration platform development • Oracle ERP Cloud implementation. • Oracle ERP Cloud and Legacy internal systems integration platform development (Customers, Invoices AP, AR).

Executive position in a Financial Enterprise, contributing business value by developing and executing a strategic, long-term vision, in order to achieve measurable business results and growth, effectively managing the IT Services portfolio always aligned to the CEO’s Strategic Plan and using the innovation to solve all the business requirements. Achievements: • IT Service Manager and Helpdesk application implementation aligned with ITIL. • Creation of IT procedures, politics and processes. • Reduction of CAPEX using Infrastructure and computer equipment leasing. • SugarCRM implementation

Manage all IT services in order to optimise costs and service level, considering that this must be operated from anywhere and from any device. Contribute to the design and development of applications to ensure their coexistence with the application architecture of the company. Achievements: • IT Service Manager and Helpdesk application implementation.• CISCO - Collaboration One (Cloud) Unified Communications Implementation.• Migrate Users from Microsoft Exchange 2010 to Office 365 (Cloud) hybrid configuration on-premise and cloud• Cost reduction in Mobile Service (22%)

Offering an optimized IT and Telecommunications service with the use of actualized, flexible and integral tools in order to maintain the Group in the leadership inside a changing and competitive market, IT Project Management (Cost vs Benefit, Risk management, Methodologies, Implementations), Negotiations with technological providers at Group level, Customer IT consultant.Achievements:• Oracle Business Suite ERP Implementation, this helped the Group to consolidate all the Financial information and control the warehouses within 7 different branches in different states inside Mexico.• Operational Management System Implementation in order to control a 2000+ vehicles fleet generating savings in fuel consumption and mileage reduction in all the branches in the group (1 Million MXP in savings per month).• Helped in the design and standardization of internal processes of all the companies within the Group in order to create the software to control and mitigate the risks.• Design and create the BSC (Balanced Scorecard) application, which displays all the Group indicators.• Creation of procedures and politics inside the IT area.

Applying methods and techniques to resolve problems in order to improve the quality of the products and services which all the areas of the group are supported, as well to increase the productivity and maintain the control of the processes.Achievements:• Analyze, design and develop the Operational Management System merging processes of 2 companies of the Group.• Create the software methodology where all the projects are documented and supported.• IT Service Manager and Helpdesk application implementation.• Develop the technologic platform where all the applications and interfaces aresupported.

Direct contact with the client GE Nuclear Energy in Wilmington N.C. USA, agreements about requirements, scope, time and resources by project, risk analysis and project management.Achievements:• Stabilization of 14 applications for GE Nuclear Energy having a very low number of tickets almost null per month.• Incorporation of new applications from other providers into the AMS (Application Maintenance & Support) of Softtek.

Direct contact with the client GE in the business Nuclear Energy in Wilmington N.C. USA and San Jose California USA, agreements about requirements, risk analysis and product releases management.Achievements:• Develop generic tools for the use of all work teams in General Electric Nuclear Energy.• Analyze and design web applications for the use of document control inside all theprocesses of GE Nuclear Energy.

Responsible of the analysis, design and creation of different features in several software development projects.Achievements:• Design and codification of graphical user interface of the Purchase module in SAICIC application.