Waldo C. Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, California, United States

• Proven track record of effectively representing shelter clients at administrative hearings and arbitrations, ensuring their rights are upheld, and advocating for fair treatment• Skillfully manage client consultation and administrative hearings calendars in coordination with Advocates and Manager, ensuring smooth operations and timely resolution of cases• Expertly navigate Shelter Client Grievance Policy, providing valuable guidance to clients on allegations and facilitating resolution with shelter providers• Consistently attend and contribute to program meetings, ensuring alignment with agency goals, and meticulously maintain data integrity to support program evaluation and outcomes tracking• Conducted one-on-one consultations with clients to effectively inform them of their rights and guide them through the appeal process, ensuring a clear understanding and empowering them to make informed decisions

San Francisco Bay Area

• Provide the perfect guest experience for every guest, assuring they feel welcomed and important, resulting in repeat business• Conduct the beer, wine, & liquor inventory assuring the proper amount of alcohol was ordered diminishing alcohol waste by 7%• Provide exceptional communication skills while maintaining a calm demeanor, resulting in 100% order accuracy and guest satisfaction

• Spearheaded comprehensive quality assurance initiatives as a Quality Assurance Intern, collaborating with cross-functional teams to identify, analyze, and resolve software defects, ensuring optimal product performance• Implemented rigorous testing protocols and executed test plans to validate software functionality, meticulously documenting findings and providing actionable insights to drive continuous improvement in product quality• Played a pivotal role in improving product reliability and user experience by conducting thorough regression testing, identifying potential risks, and proactively recommending preventive measures to mitigate future issues• Demonstrated exceptional analytical skills and attention to detail in conducting root cause analysis of defects, contributing to the enhancement of testing processes and the delivery of high-quality software solutions

San Francisco Bay Area

• Guaranteed satisfaction by 95% by being personable with guests to ensure customer loyalty• Developed knowledge of 50 + menu offerings, including gourmet food, spirits, and wine pairings• Coordinated 80% of supply resources by restocking the restaurant to make the business run efficiently

San Francisco Bay Area

• Worked as the expeditor running the pass, resulting in fewer guest complaints related to food temperature and presentation • Supervised front-of-house staff members, saving the company an average of 30 hours per week • Handled guest needs, assuring guest satisfaction and supported team environment

San Francisco Bay Area

• Analyzed over 80 grant applications per year, decided who obtained the grants, and allocated spending for $150,000• Coordinated monthly visits to the grantees operating location, assuring everything was running smoothly• Facilitated monthly meetings, resulting in a consensus for future plans

Bachelor'S Degree, Social Sciences

Associate'S Degree, Social Sciences

Activities and Societies: Puente, City Dream, Dean's Honor List

Information Technology

Year Up is an intensive, competitive technical training and career development program with 250 corporate partners, graduating 1,500.