James Waldron Email & Phone Number

Wallingford, Ct

Managed 6,000+ carrier and agent relationships for the six-state Eastern Region to build a sustained, profitable book of business with products including Private Passenger Auto, Commercial Auto, and Classic Collector Insurance. Led a team of 20 employees, in addition to an annual budget of $10M with oversight for staffing, training, marketing, promotions, and agent compensation negotiations. Took the lead in developing key accounts for strategic partners, increasing product distribution channels. Managed more than $500M in written premiums annually, accountable for new appointment contracts, agency management, compliance, licensing, industry association relationships, and data / trend analysis.  Maintained active engagement with internal stakeholders from Product Development, Claims, Accounting, and Customer Service, aligning goals and expectations to provide consistency in communication and training. Hired and trained new employees from entry level through mid-level management, in addition to facilitating all continuing education, performance tracking and compliance monitoring. Played a major role in growing Florida’s written premiums from $109M to $480M over four years, while simultaneously improving combined operating ratios from 105% to 96%. Top performer within the organization, exceeding all goals and objectives for revenue and profit margins. Collaborated in the creation and rollout of agency-focused seminars and expos attracting 1,000+ agents annually.

Wallingford, Ct

Directed 11 business development representatives responsible for growth of automobile written premiums, while maintaining underwriting profitability. Led revenue generating operations across a four-state region, integrating four business development units into a single cohesive team following the merger of four sister companies prior to IPO. Key member of the team completing the sale, lead generation and public branding of the Great American Homeowner book of business to Quincy Mutual, including managing agency transition. Led an expense management effort to reduce commission expenses in target markets after recognizing national trends toward compensation. Collaborated cross-functionally with Product Management to gain an in-depth understanding of product features and benefits, including developing introduction and Go-to-Market strategies for agency partners.

Wallingford, Ct

Developed and maintained 250+ carrier and agent relationships in Connecticut accountable for $27m in Private Passenger Auto written premiums. I researched and reported on agency needs to improve service and increase sales. I conducted individual and group training sessions to ensure compliance with company guidelines, as well as, technical system functionality.

Meriden, Ct

Field adjuster and appraiser in Connecticut with primary responsiblities of outlined below: Performed investigations, evaluations, and disposition of property and casualty claims. Appraised damaged vehicles while securing agreed prices to repair with body shops.  Negotiated settlements with insureds, claimants, and attorneys following the guidelines of the Fair Claim Practices Acts established for Connecticut. Trained new adjusters/appraisers to adhere to company guidelines and practices.