Managed 6,000+ carrier and agent relationships for the six-state Eastern Region to build a sustained, profitable book of business with products including Private Passenger Auto, Commercial Auto, and Classic Collector Insurance. Led a team of 20 employees, in addition to an annual budget of $10M with oversight for staffing, training, marketing, promotions, and agent compensation negotiations. Took the lead in developing key accounts for strategic partners, increasing product distribution channels. Managed more than $500M in written premiums annually, accountable for new appointment contracts, agency management, compliance, licensing, industry association relationships, and data / trend analysis.  Maintained active engagement with internal stakeholders from Product Development, Claims, Accounting, and Customer Service, aligning goals and expectations to provide consistency in communication and training. Hired and trained new employees from entry level through mid-level management, in addition to facilitating all continuing education, performance tracking and compliance monitoring. Played a major role in growing Florida’s written premiums from $109M to $480M over four years, while simultaneously improving combined operating ratios from 105% to 96%. Top performer within the organization, exceeding all goals and objectives for revenue and profit margins. Collaborated in the creation and rollout of agency-focused seminars and expos attracting 1,000+ agents annually.

Directed 11 business development representatives responsible for growth of automobile written premiums, while maintaining underwriting profitability. Led revenue generating operations across a four-state region, integrating four business development units into a single cohesive team following the merger of four sister companies prior to IPO. Key member of the team completing the sale, lead generation and public branding of the Great American Homeowner book of business to Quincy Mutual, including managing agency transition. Led an expense management effort to reduce commission expenses in target markets after recognizing national trends toward compensation. Collaborated cross-functionally with Product Management to gain an in-depth understanding of product features and benefits, including developing introduction and Go-to-Market strategies for agency partners.

Developed and maintained 250+ carrier and agent relationships in Connecticut accountable for $27m in Private Passenger Auto written premiums. I researched and reported on agency needs to improve service and increase sales. I conducted individual and group training sessions to ensure compliance with company guidelines, as well as, technical system functionality.

Field adjuster and appraiser in Connecticut with primary responsiblities of outlined below: Performed investigations, evaluations, and disposition of property and casualty claims. Appraised damaged vehicles while securing agreed prices to repair with body shops.  Negotiated settlements with insureds, claimants, and attorneys following the guidelines of the Fair Claim Practices Acts established for Connecticut. Trained new adjusters/appraisers to adhere to company guidelines and practices.