Wale O. Email & Phone Number

United Kingdom

Develop and execute comprehensive project plans, schedules, and resource allocation plans. Lead and manage project teams, stakeholders, and sponsors to ensure effective communication and collaboration. Track project progress, identify and mitigate risks, and make informed decisions to ensure project success. Manage project documentation, reports, and stakeholders' expectations. Ensure compliance with organisational policies, procedures, and project management methodologies. Collaborate with cross-functional teams to ensure effective project executionKey Contributions:> Successfully managed a complex project with multiple stakeholders, resulting in a reduction in project timeline and a cost savings, through effective resource allocation, risk management, and communication.

London, United Kingdom

Successfully managed end-to-end project lifecycles, delivering projects within scope, time, and budget. Implemented robust RAID management processes, developed comprehensive project plans, and overseen financial aspects, including budgeting and forecasting. Led change management efforts, including change request assessments and impact analysis. Enforced project governance standards, led change management efforts, and maintained document control and management systems. Facilitated stage gate reviews, captured lessons learned, and developed regular project status reports for stakeholders. Implemented processes and tools to forecast and manage OPEX budgets, allowing for better cost control and resource allocation.Key Contributions:> Improved project governance and compliance by implementing a robust RAID management process, resulting in a reduction in project-related issues and an increase in stakeholder satisfaction.

London, England, United Kingdom

Successfully led the service management center department, managing a team of 13 internal technical support engineers. Delivered high-quality service delivery reports, including management and performance reports to IT management, and have served as the single-point-of-contact for clients, service capabilities, and 3rd party software/infrastructure providers. Managed customer change, issues, and project deployment, as well as performed incident management process reviews to ensure efficient and effective workflow. Attended client service review meetings, implemented effective performance management processes, and provided accurate and timely service activity information to senior management. Ensured SLAs are achieved and client expectations are met, monitored and oversaw customer performance under contract terms, supported customer renewal and commercial review processes, and oversaw project completion to ensure seamless transitions and capture valuable lessons learned. Increased client satisfaction by improving service delivery through service teams.Key Contributions:> Achieved an increase in client satisfaction ratings through effective service delivery management and process improvements.> Successfully managed and delivered multiple high-profile projects, resulting in a reduction in project-related issues and an increase in team productivity.

London, United Kingdom

Spearheaded transformation initiatives, driving IT/technology migrations and rollouts with precision and expertise. Achieved project objectives, crafted comprehensive project plans and reports that exceeded stakeholder expectations. Managed administrative tasks with ease, ensured seamless project execution. Expertly allocated resources, organized project components, and implemented solution plans with precision, always adhering to industry standards and best practices. Fostered collaboration with third-party stakeholders, coordinated resource availability, and derived progress with a solutions-focused approach. Ensured project success and derived continuous improvement throughout the project lifecycle.Key Contributions:> Successfully implemented a nationwide fibre network for the Ministry of Defence (MoD) and Ministry of Justice (MOJ) valued at over £2 million, demonstrating expertise in project coordination and delivery.> Effectively guided the team in preventing the loss of connectivity for 100 Ministry of Justice (MOJ) sites, addressed the imminent expiration of their router certificates, showcased ability to manage & mitigate risks.

London, United Kingdom

• Contributed to business transformation initiatives and coordinated plans and outputs with other related delivery programs.• Oversaw escalated/at-risk orders to resolution and ensured that functional areas were informed of the actions being taken.• Administered on-hold/off-hold processes, revised target dates, and collaborated with key functional areas, including both internal and external customers.• Ensured the successful service delivery of all new and ongoing services (circuits) while adhering to company SLAs.• Acted as a representative for clients, coordinating with stakeholders and offshore teams across various functions to implement client systems, complete projects, and address ongoing service needs.• Identified areas of under-performance and collaborated with the relevant team to implement process improvements.• Worked closely with third-party entities and offshore departments to ensure alignment with both customer and Vodafone requirements.• Collaborated on products spanning both day-to-day operations (BAU) and project-oriented initiatives, encompassing Internet Protocol Virtual Private Network, DIA, DIB, EWL, and VOICE.• Oversaw dependencies, risks, and issues, maintaining communication with stakeholders to ensure proper engagement and support.• Coordinated resources across operational Vodafone teams to ensure Delivery on Time was achieved.• Managed scheduled engineering activities on CRM platforms such as Salesforce, Vector, and Azure DevOps as needed.• Established and nurtured strong professional relationships with senior-level clients, delivering consistent excellent service in alignment with their expectations.

United Kingdom

• Conducted analysis and contributed to ad hoc projects aimed at facilitating process improvements and supporting management decision-making.• Collaborated as a member of an established team to enhance data quality across strategic systems. • In charge of managing network accounts, user mailboxes, exchange distribution groups, network security groups, and global address entries by creating, editing, and deleting as required.• Responsible for developing and overseeing desktop imagery, deploying applications, implementing group policies, and managing system management tools on a global scale.

Project Management

Project Management

Bachelor'S Degree, Banking & Finance

Banking & Finance