Waleed Abozeed Email & Phone Number

Egypt

• Set up user accounts, permissions and passwords. on Active Directory.• Creating email to new users.• Set up the SAP system.• SAP MM End user.• Supporting and training employees to create PO and PR in SAP.• Supporting and training employees to create materials and suppliers in SAP.• Set up the AX system.• Create users on the AX system for new employees with specific permissions.• Import and export data from the AX system as needed.• Perform regular backups of the AX system data, to secure tha datain case of damage, theft, or system failure.• Create users on the CRM for new employees with specific permissions.• Training new users on the CRM system and provide support to existing users.• Import and export data from the CRM system as needed.• Perform regular backups of CRM data, to secure tha datain case of damage, theft, or system failure.• Evaluated, tested, and resolved problems with hardware and softwarein systems.• Customized system, software, and hardware settings to meet specificuser needs.• Used array of remote technical assistance tools to service userrequests received through email and phone.• Became a trusted resource through high-level problem-solving skills.

Egypt

• Created and maintained email addresses and distribution lists inExchange.• Set up user accounts, permissions and passwords. on Active Directory.• Creating email to new users.• Set up the SAP system.• SAP MM End user.• Supporting and training employees to create PO and PR in SAP.• Supporting and training employees to create materials and suppliers in SAP.• Set up the AX system.• Create users on the AX system for new employees with specific permissions.• Import and export data from the AX system as needed.• Perform regular backups of the AX system data, to secure tha datain case of damage, theft, or system failure.• Create users on the CRM for new employees with specific permissions.• Training new users on the CRM system and provide support to existing users.• Import and export data from the CRM system as needed.• Perform regular backups of CRM data, to secure tha datain case of damage, theft, or system failure.• Evaluated, tested, and resolved problems with hardware and softwarein systems.• Customized system, software, and hardware settings to meet specificuser needs.• Used array of remote technical assistance tools to service userrequests received through email and phone.• Became a trusted resource through high-level problem-solving skills.

New Cairo, Cairo, Egypt

• Assisted clients with installing, configuring, and using system devicessuch as desktop computers.• Removed broken or outdated hardware, replacing with new parts toachieve desired level of performance.• Supported non-technical users by quickly investigating and resolvinghardware and software issues.• Answered user inquiries regarding computer software or hardwareoperation to resolve problems.• Researched new updates, products, and changes to best practices.• Recognized caller needs and recommended viable solutions.

Cairo, Egypt

• Assisted clients with installing, configuring, and using system devicessuch as desktop computers.• Removed broken or outdated hardware, replacing with new parts toachieve desired level of performance.• Supported non-technical users by quickly investigating and resolvinghardware and software issues.• Answered user inquiries regarding computer software or hardwareoperation to resolve problems.• Researched new updates, products, and changes to best practices.• Recognized caller needs and recommended viable solutions.