Waleed Eid

Waleed Eid Email and Phone Number

IT Operations Managers - Hayah International Academy @ Hayah International Academy
egypt
Waleed Eid's Location
Heliopolis, Cairo, Egypt, Egypt
About Waleed Eid

Utilize my skills, knowledge and experience within the IT operations environment for improving processes related to incidents ,service requests ,knowledge and problem (Root cause corrective analysis) using ITIL service management methodology.

Waleed Eid's Current Company Details
Hayah International Academy

Hayah International Academy

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IT Operations Managers - Hayah International Academy
egypt
Website:
hayahacademy.com
Employees:
329
Waleed Eid Work Experience Details
  • Hayah International Academy
    Information Technology Operation Manager
    Hayah International Academy Apr 2011 - Present
    South Of Police Academy, 5Th District, New Cairo, Cairo, 11835
    IT Service Management (ITSM) Specialist Build and maintain a service management platform (IBM Control Desk) so we can manage Incidents, Service Requests, manage change, manage assets, manage problem and more .Leverage CMDB data and features to drive service delivery, visibility reporting, and integration/automation opportunitiesCollaborate with business stakeholders and IT Manager to identify new service requirements and design digital workflows, business processes, and specific… Show more IT Service Management (ITSM) Specialist Build and maintain a service management platform (IBM Control Desk) so we can manage Incidents, Service Requests, manage change, manage assets, manage problem and more .Leverage CMDB data and features to drive service delivery, visibility reporting, and integration/automation opportunitiesCollaborate with business stakeholders and IT Manager to identify new service requirements and design digital workflows, business processes, and specific outcomes that meet those requirementsMaintain an enterprise service catalog that is up-to-date, easy to access, and user-friendlyIT Service Desk managerManaging daily operations of the service desk, managing the service desk team, helping to ensure that the service desk is constantly developing and improving, provide an interface to other process activities. Show less
    View
  • Hayah International Academy
    It
    Hayah International Academy Aug 2009 - Present
    View

Waleed Eid Skills

Teaching Research Windows Public Speaking English System Administration Microsoft Office Staff Development Coaching Teamwork

Waleed Eid Education Details

  • Management Information Systems-Sadat Academy
    Management Information Systems-Sadat Academy
    Good

Frequently Asked Questions about Waleed Eid

What company does Waleed Eid work for?

Waleed Eid works for Hayah International Academy

What is Waleed Eid's role at the current company?

Waleed Eid's current role is IT Operations Managers - Hayah International Academy.

What schools did Waleed Eid attend?

Waleed Eid attended Management Information Systems-Sadat Academy.

What skills is Waleed Eid known for?

Waleed Eid has skills like Teaching, Research, Windows, Public Speaking, English, System Administration, Microsoft Office, Staff Development, Coaching, Teamwork.

Who are Waleed Eid's colleagues?

Waleed Eid's colleagues are Israa El Bahar, Alia Waleed Abdelaziz, Sahar Abdel Aziz, Akram Nabhan, Hesham Ramadan, Neveen Sergany, Eman Mostafa.

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