Engaged in ongoing dialogue with clients regarding project advancement, collected input during multiple phases, and swiftly resolved any issues raised.• Developed a sophisticated workflow automation module using OutSystems Process Automation and traditional platforms, resulting in substantial time and cost savings for the client.• Collaborated with cross-functional teams to gather requirements, analyse user stories, and design solutions, ensuring alignment with business needs.• Integrated Jira with an internal Human Resource Management System to automate employee effort tracking in timesheets.• Provided technical expertise and training to team members, conducting knowledge-sharing sessions to enhance the team's overall competency in OutSystems development.• Implemented Mass Uploader for Excel file processing, incorporating validation logic for different business objects.• Developed Mass Extraction module to enable batch data download for business users.• Worked extensively on Reactive Apps (Scales) and demonstrated in-depth knowledge of reactive web flow.• Exposed APIs for various Business Objects, facilitating integration with different systems.• Created multiple reports for business users using OutSystems Grid component and APIs, optimizing request/response times.• Trained and mentored over 16 individuals in OutSystems, conducting code reviews for junior developers and providing sessions on best practices.

Conducted comprehensive quality assurance testing on software applications, ensuring compliance with project specifications and industry standards.Collaborated with development teams to identify, document, and prioritize defects, facilitating efficient bug resolution.Developed and executed test plans, test cases, and test scripts to validate system functionality and performance.Conducted regression testing to verify that software modifications did not negatively impact existing functionalities.Provided clear and detailed bug reports, including steps to reproduce, to aid the developer's inefficient issue resolution.Participated in cross-functional meetings to discuss project requirements, user stories, and potential improvements to the testing process.

• Addressed customer inquiries, concerns, and issues via phone, email, and live chat in a timely and professional manner.• Provided accurate and detailed information about products, services, and policies to assist customers in making informed decisions.• Processed orders, returns, and exchanges, ensuring a positive customer experience and timely resolution of issues.• Collaborated with internal teams to escalate and resolve complex customer problems.• Maintained detailed records of customer interactions, feedback, and resolutions for continuous improvement.• Participated in ongoing training sessions to stay informed about product updates, policies, and customer service best practices.• Consistently met or exceeded established customer service and satisfaction targets.