Waleed Rasheed Email and Phone Number

Ensuring adherence to organizational policies and procedures while supporting team members to achieve operational goals effectively.Participated in strategic planning sessions to align services.with organizational objectives, shaping departmental priorities and initiatives.Contributed to the development and implementation of policies, registration processes and data security, maintaining high standards of integrity and confidentiality. Oversaw projects including database expansions, system upgrades, and process improvements,ensuring adherence to budgets and timelines while meeting stakeholder requirements.Ensured the security, accuracy, and integrity of data stored in NADRA's databases, implementingmeasures to prevent unauthorized access and breaches, safeguarding data privacy.Collaborated with internal teams and external stakeholders (government agencies, private sectorpartners) to foster relationships and coordinate activities, achieving mutual objectives effectively.Ensured compliance with relevant laws, regulations, and standards governing database managementand registration activities, overseeing internal and external audits to maintain transparency andaccountability.Provided leadership and mentorship to team members, promoting a culture of continuous learningand professional growth within the department, enhancing staff performance and capabilities.Prepared clear and concise reports, presentations, and documentation to communicatedepartmental activities, performance metrics, and strategic initiatives, effectively conveyingcomplex information.Implemented quality assurance measures to evaluate the effectiveness of database and registrationservices, identifying areas for improvement and taking proactive steps to enhance operationalefficiency.In this role, my ability to lead, communicate effectively, and collaborate with stakeholders was pivotalin driving NADRA's mission forward and ensuring excellence in database management.

Conducting an interview with applicants at the initial stage of the application process.Process of passport application accurately and quickly via one windows operation.Providing customer service in a professional manner by using the professional techniques.Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.Compiled customer feedback and recommended service delivery improvements to management.Demonstrated capacity to provide comprehensive support for senior-level staff, including managing and coordinating projects and process in support of effective daily operations.Outstanding interpersonal, customer service, leadership and organizational skills; thrive within detailed-oriented, deadline-driven environments which helps me to serve myself in an outstanding way.

Oversaw the distribution of surgical disposables from Vygon, Hsiner, Phasco, and Fiab across government and private medical institutions, including handling tenders and retail sales.Cultivated and strengthened relationships with external customers to enhance satisfaction and loyalty.Developed and executed strategies to increase sales and raise product awareness for Vygon, Hsiner, Phasco, and Fiab surgical products.Organized and led workshops and sessions to educate end users about products, including demonstrations and video lectures.

Increased customer service success rates by quickly resolving issues.Completed data processing of manual arms licenses with accuracy and efficiency.Monitored database updates and verified for correctness.Scanned documents and saved in database to keep record of essential organizational information and send manually for further approvals.Also responsible for the taking of backup of daily processed applications.rained and guided team members to maintain high productivity and performance metrics.Demonstrated flexibility and superb work ethic in enthusiastically taking on special projects in addition to primary office administration responsibilities.

Collecting figures from clients and preparing monthly/weekly summaries for approval.• Sending pay slips and submitting Real Time Information (RTI) to HMRC (Tax Authority).• Providing clients with Tax Liability Summary (P30) and payment instructions.• Managing documents and updating Tax Calc software.• Preparing bank analysis on Excel spreadsheets for VAT/Annual Accounts.• Noting missing transactions and addressing client queries promptly.