•Act as visa specialist and assistant to U.S. Vice Consul on various US visas related.• Research, prepare formulate advice for queries from the host country and customers on all visas related matters, identify keyissues that may impact visas formalities and address these issues with customers.• Established routine contact with customers and the local authorities. Keep customers well informed on any issues or changes toregulation or visa processes as required.•Participate in conflict resolution and management of customer expectations.• Deal with a variety of complex, novel, and problematic cases and decide when a specific case needs to be escalated to thehighest level.•Team Consular liaison to ensure that all applications are processed in a timely manner to completion.

•2015: Business Management and Strategy: HR and the Strategic Planning Process•2015: Compensation and Benefits: Managing Policies, Programs, and Activities•2015: Fundamentals of Organizational Behavior for the Individual. Foreign Service Institute, U.S. Department of State.•2015: Foreign Service National Leadership, Foreign Service Institute Washington DC, USA•2014: Business Writing: How to Write Clearly and Concisely, Foreign Service Institute Washington DC, USA.•2013: Building Lasting Customer-Brand Relationships, Foreign Service Institute Washington DC, USA.•2010: Customers, Confrontation and Conflict, Foreign Service Institute Washington DC, USA.•2010: Building Quality Management System, Foreign Service Institute Washington DC, USA.•2010: Writing with intention, Foreign Service Institute Washington DC, USA.•2008:US Immigration law and Customer service PC106, Foreign Service Institute Washington DC, USA.•2004: Immigration Law and Visa Operations. Foreign Service Institute Washington DC, USA.•2007: Crisis Management, Abu Dhabi, UAESKILLS•Excellent written and verbal communication skills Arabic/English•Well developed skills in prioritizing, organization, decision making and time management.•The ability to work under pressure in business critical environments.• Culturally sensitive to regions and able to build relationships with a diverse workforce in multicultural settings.•Seventeen years of experience in U.S immigration and regulations.•Extensive knowledge of MS Windows, MS Office and Mac OS X.

•Process all types of visa, screening immigrants and Non-immigrants visa applications.•Collects and prepares OF-194s for review.• Answers inquiries by emails, phone and in person regarding immigrant visa, diversity visa, asylum, refugee and humanitarianparole cases and guiding applicants through the visas process.•Translate and interprets as needed.•Serves as back-up cashier.