Waleed Jawaad Email & Phone Number

Riyadh Province, Saudi Arabia

Saudi Arabia

Riyadh, Saudi Arabia

Al-Riyadh Governorate, Saudi Arabia

Responsible for all operations cycle in the region and building the department strategy, vision and responsible with the team to provide the best quality service to our customers.Managing and coaching training, operations department and marketing department, reporting to the Regional Director.Improve the operational and marketing department processes and policies in support of organizations missions - specifically, support better management reporting, information flow and management… Show more Responsible for all operations cycle in the region and building the department strategy, vision and responsible with the team to provide the best quality service to our customers.Managing and coaching training, operations department and marketing department, reporting to the Regional Director.Improve the operational and marketing department processes and policies in support of organizations missions - specifically, support better management reporting, information flow and management, business process and organizational planning.Handling and managing the customer service team as well as all training issues, resolving all problems and clear situations with the customers, reach to the best solutions in order to build excellent relationship with the customers.Manage and increase the effectiveness and efficiency of Support Services (HR, Sales, Administration and Finance), through improvements to each function as well as coordination and communication between support and business functions.Specific tasks in development and planning, including an initiative geared toward operational excellence.Always working to save and control the cost elements without affecting the quality, always working hardly and planning to reach to the company objectives and business needs.Ensuring that the services handling and managing in a perfect way on time in accordance to specifications and quality requirements.Managing the contracts and deals with the agents (Travel agents, Hotels, Advertising agents…Etc.) in order to reach to the best offer which reflecting the company expenses. Show less

Supervision and follow-up on the process of the preparation of the new weekly Courses Assist the trader in purchase orders to achieve the targets.Direct communication with the clients to equip all special requirements needed to starting Courses.Manage all visit visas sector in all procedures throughout the year and update the weekly schedule.Preparation and follow all reports for clients with all updates of closed events.Update the database system after the beginning of each… Show more Supervision and follow-up on the process of the preparation of the new weekly Courses Assist the trader in purchase orders to achieve the targets.Direct communication with the clients to equip all special requirements needed to starting Courses.Manage all visit visas sector in all procedures throughout the year and update the weekly schedule.Preparation and follow all reports for clients with all updates of closed events.Update the database system after the beginning of each course.Processing all attendance certificates by the end of courses and prepare the assessments.Responsible of the part of the governmental registration for Training Corporation (TVTC)Managing the contracts and deals with the agents (Travel agents, Hotels, Advertising agents…Etc.) in order to reach the best offer which reflecting the company expenses.Data Analyst for Saline Water Conversion Corporation project for one yearAnalyze all data of HR management to generate several reports (Monthly & Yearly).Communicate with the Digital Transformation Department and coordinate between it and the HR Department for development and automation processes. Show less

Follow the needs of dealers to continue in the competition.Assist the trader in purchase orders to achieve him target.Follow daily sales.Follow-up the invoices for dealer and compared with the target.Supervision and training the staff of product knowledge.Analysis of market research and send it via reports.Analysis and interpretation of results.Monthly assessment of the dealer to determine the status of competition.

Saudi Arabia, Riyadh

Create a time plan to determine the company's goals and work to achieve it.Work on the development of functional procedures.Overseeing a sales representative daily.Pricing of products and determine the wholesale price.Work on the annual sales plan and Target of sales.Generation and analysis of sales reports in a periodic.

Egypt, Cairo

Create a time plan to determine the company's goals and work to achieve it.Creating new marketing ideas.Create the structure of the web site to be used in electronic sales and marketing, Responsible about the administration work of our website.Negotiate with other companies to sign a new agreements increase the market share.Design and print advertising material (indoor & outdoor).Make promotions for different events.Activating the role of direct marketing to work to… Show more Create a time plan to determine the company's goals and work to achieve it.Creating new marketing ideas.Create the structure of the web site to be used in electronic sales and marketing, Responsible about the administration work of our website.Negotiate with other companies to sign a new agreements increase the market share.Design and print advertising material (indoor & outdoor).Make promotions for different events.Activating the role of direct marketing to work to satisfy consumers, through market research and send effective offers.Analysis to market feedback to determine the strengths of the competitors to reach them, and weaknesses to avoid it. Show less

Egypt, Cairo

Worked on a variety of projects including anti-churn project through an ambitious plan of customer reinstatement.Inquiring about the most frequent problems that cause customers' dissatisfaction and trying to solve it as soon as possible.Apply and implement the service quality in handling customers' inquires and complaints in a friendly and efficient manner targeting customers' renewal.Follow up with customer, branches and sub branches in anticipation of the completion of the selling… Show more Worked on a variety of projects including anti-churn project through an ambitious plan of customer reinstatement.Inquiring about the most frequent problems that cause customers' dissatisfaction and trying to solve it as soon as possible.Apply and implement the service quality in handling customers' inquires and complaints in a friendly and efficient manner targeting customers' renewal.Follow up with customer, branches and sub branches in anticipation of the completion of the selling process.Informing customers with the recent and up to date promotions and capitalize on them Show less

Egypt, Cairo

Coordination of new courses and management. Coordination of work between branch and customer records and resolve the problems of clients of emergency if any.User support and customer service on company supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.Diagnose and resolve technical hardware and software issues.Advise user on appropriate action.Administer help desk software.Identify and escalate situations requiring… Show more Coordination of new courses and management. Coordination of work between branch and customer records and resolve the problems of clients of emergency if any.User support and customer service on company supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.Diagnose and resolve technical hardware and software issues.Advise user on appropriate action.Administer help desk software.Identify and escalate situations requiring urgent attention. Show less

Egypt, Giza

Overall coordination of all sections of work: graphics, programming, databases, data entry and review.Establishment and development of databases of multimedia, Web sites.Building the basic structure of programs and websites

Bachelor'S Degree, Business Administration And Management Information Systems, Very Good

Master Of Business Administration - Mba, Business Administration, Management And Operations

Diploma, Marketing, Achievement

Activities and Societies: Workshop - The philosophy of marketing and the marketing concepts. - The main marketing responsibilities..