Waleed Mehmood Email & Phone Number

• Provided 24/7 Technical Support for Telenor Corporate Calls and SMS, as well as Value-Added Services (VAS) for major telecommunication companies, including Telenor, Zong, and Jazz• Managed customer calls and supported Telenor relationship executives in resolving runtime issues, consistently achieving an average of over 25 resolved issues daily• Proactively monitored a complex infrastructure of 90+ Linux-based servers using Nagios, Grafana, and Cacti to prevent service outages and maintain system integrity• Demonstrated hands-on experience with Linux and MySQL, extracting logs as per client's demands• Collaborated closely with developers, Quality Assurance (QA) teams, and business teams to expedite incident resolutions and enhance overall service quality

Pakistan

-Responsible for managing Networking based projects for the company. -Participated in the network installation and management for Global companies includingGenesis, Arxada, Advantage, Procurri, TSP, solutions30, Lonza and many more. -Assisting remote engineer with network infrastructure and network installation. -Expertise in ticketing systems as well as hands-on experience in company Salesforce and FieldNation cloud-based software. -Providing technical support for network issues on LANs and WANs. -Resolved client-reported network issues via telephone and e-mail. -Coordinating with Network Engineers on network deployment, implementation, andmaintenance of routers, switches, LAN, and WAN optimization. -Responsible for making router troubleshooting logs and following up with clients. -Completion of service orders and service reports in a timely manner.

-Worked as a Technical Support Engineer in Fixed Access Network, NOC. -Performed multiple tasks associated to Network Operations involving troubleshooting ofAccess Nodes, Trouble Tickets handling, Alarms Monitoring and Incident Reporting for smoothservices. -Handled responsibilities of providing 24*7 Network L1/L2 Support to the Field Staff regardingNEs (DSLAM’s, MSAG’s, OLT’s) & GPON ONT's for Broadband & IPTV services.-Responsible for PTCL PROBE Project (a joint venture with CREAN International) dailymonitoring, troubleshooting of Probe tickets on FLARE and escalating the incident with CREANteam & PTCL field teams. -Hands on Experience of multivendor Network Management Systems including Huawei NCE, ZTENetNumen U31, Nokia 5520 AMS GUI & Fiberhome UNM2000. -Co-ordination with vendors & field teams during Service Migration & Ont upgradation Activities, also responsible for Access End Verification of Services.-Resolving Trouble Ticket on HPE Manager & Siebel CRM system & assigning TTs to concernDepartments. -Monitoring of Network using Solar winds Orion & performing Fault Management throughPutty/Telnet/Secure CRT Client.-Preparation of FAN NOC weekly Performance Reports & perform analysis of Trouble TicketsMTTR, TAT & SLA to enhance network stability and performance.

-Worked as a QA Engineer for GPON(Deployment & Testing) .-Supervised deployment of Aerial/UG GPON Networks, conducted Site Surveys & analyzed theNetwork Planning. -Ensured PTCL Quality Standards during execution/deployment of Aerial/UG GPON Network.-Conducted over 20 PAT (Provisional acceptance tests) of FTTX Network.-Handled responsibilities for verification of all PAT Protocols of GPON Installation including FDHInstallation, RFS Testing & MB, EHS, Service Verification & Discrepancies rectification & RFSDeclaration.-Expert in OLT, FDH, FAT and NAP Testing.