Waleed Nasser Email & Phone Number

London, On, Ca

London, Ontario, Canada

Provided implementation management and technical support for specialized systems and products such as Kenwood, Motorola CapMax System, Avtec dispatching system, Unity, and Avigilon CCTV. - Provided leadership in the execution and delivery of projects, services, and systems through the complete lifecycle from requirements definition to implementation and transition to support.- Worked closely with ITC leadership, business representatives, and project leads to determine the feature content for prioritized projects. Responsible for maintaining up-to-date project data and offering input as required for senior leadership review - For all project communication, managing action items, and identifying and managing risks.- Recommend and develop processes and tools needed to increase efficiencies and continuous improvement opportunities to improve the effectiveness of services provided by Information Technology Services Division.- Offered technical support and performed preventive maintenance for microwave links.- Conducted new installations, configurations, and technical support for Avigilon and Unity CCTV IP camera systems.- Managed new installations, configurations, and technical support for Avtec dispatching systems.- Oversaw health, safety, and environmental (HSE) responsibilities for the Bearcom London office.- Maintained telecom site components, including mechanical cooling system, repeaters, and antennas.

London, Ontario, Canada

Led the successful deployment of IT, security, and mechanical systems within the organization, overseeing the entire sales cycle from lead generation to deal closure. Leveraging my engineering background and project management expertise, I collaborated closely with cross-functional teams to understand business requirements, configure systems, and provide comprehensive support and training to end-users. - Implemented various CCTV systems (such as Lorex, Reolink, and others) for both residential and commercial sectors. This involved the installation of VMS/IP Cameras, wired/wireless cameras, cabling, access control, and outdoor solar lighting.- Managed projects for deploying HVAC mechanical systems, encompassing heating and cooling components such as furnaces, central air conditioning units, space heater, and gas piping systems.- Oversees and manages the staff in the Infrastructure and Operations Section, ensuring optimal operation and function, and that services are provided in compliance with established service level agreements (SLAs) and division policies and procedures.- Maintained telecom tower sites for mechanical and cooling systems.

Al-Riyadh Governorate, Saudi Arabia

Managed and led complex strategic ITC projects in sales, marketing, and technical fields. Skilled at mastering the entire sales process, spanning from lead identification and prospecting to deal negotiation and closure, consistently outperforming sales targets and driving organizational advancement. Maintaining strong relationships with customers, retailers, and suppliers.- Developed and maintained strong relationships with key customers, understood their business needs, and provided tailored ITC solutions. Negotiated and closed deals, ensuring profitability and customer satisfaction. Identified new business opportunities and potential customers and networking. Prepared and delivered sales presentations, proposals, and contracts to potential customers. Selling company's solutions to existing and new customers. - Oversaw all tenders management procedures, including quoting, pricing, introducing new items, and coordinating shipping. Fostered a healthy, ethical, and competitive team environment by clearly differentiating roles based on achievement and promoting teamwork through task distribution for large activities. - Provided regular reports and updates on sales activities, and pipelines to the management.- Collaborated with internal teams to ensure smooth delivery and implementation of proposed solutions. - Created and executed effective business plans, developed action plans for emergency responses, and identified opportunities for business expansion and margin improvement. Established performance standards, managed budget expenditures, and coordinated marketing activities with the marketing team to ensure on-ground implementation. Collaborated with the supply chain team to maintain shipment accuracy and forecasts, and with the regulatory team to ensure compliance with company and country regulations.- Successfully managed strategic technical projects in diverse locations including KSA, USA, Russia, Pakistan, Nepal, and others, that include security systems.

Riyadh, Saudi Arabia

Managed the divisions of call center, repair center, onsite services, ‎logistics, ‎IT department for the company and managing the SLA and maintenance projects.• Coordinated internal resources and third parties/vendors for flawless execution of projects• Ensured that all projects are delivered on-time, within scope and within budget• Assisted in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility• Ensured resource availability and allocation• Developed a detailed project plan to monitor and track progress• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques, measured project performance using appropriate tools and techniques• Reported and escalate to management as needed, managed the relationship with the clients and all stakeholders, performed risk management to minimize project risks• Established and maintain relationships with third parties/vendors• Created and maintain comprehensive project documentation• Met with clients to take detailed ordering briefs and clarify specific requirements of each project• Tracked project performance, specifically to analyze the successful completion of short and long-term goals• Met budgetary objectives and adjust project constraints based on financial analysis• Developed comprehensive project plans to be shared with clients as well as other staff members• Used and continually develop leadership skills. Attended conferences and training as required to maintain proficiency• Developed spreadsheets, diagrams and process maps to document needs. Performed other related duties as assigned

Saudi Arabia

Managed the customer service department including the call center, repair center, onsite services, ‎logistics, ‎MIS Dept., SLA including maintenance contracts, projects management, and International vendors’ relation management. Organized and managed change order projects as may be required to deliver "Out of Scope" work, including preparation of change order, co-ordination with the various teams and deployments to client;

Al-Riyadh Governorate, Saudi Arabia

The main goal is to keep the department running active, dynamic, and functional to ‎increase customer satisfaction, loyalty, retention and to meet their expectations.‎ Managing all operation for CSD, Maintain lasting relationships with profitable customers, ‎Set goals for the team and check progress. Handle serious, long-lasting issues with ‎customers.‎ Recruiting, hiring, and training new customer service agents, Scheduling calendar for ‎agents and representatives, Distributing agent and representative work.‎ Developing standards and procedures, documenting customer service discussions and ‎actions, maintaining accurate records and files of documentation.‎ Managing budget and expenses.‎ Setting and maintaining all customer service procedures and policies, addressing returns, ‎refunds, credits, and shipping tracking numbers, recording, organizing, and filing ‎customer interactions and profile/account changes, providing resources for quality ‎customer service.‎ Implementing customer service strategies to improve quality of service.‎ Addressing and resolving team and customer conflicts, and Anticipating and resolving ‎customer service issues.‎

Al-Riyadh Governorate, Saudi Arabia

Managed the support team to provide the onsite services for internet connectivity, networking services for the company clients in addition to managed the call center team to provide over phone technical support using inbound/outbound/chat services. Provided the required training for the new staff.‎ Provided the top management the required report.

Al-Riyadh Governorate, Saudi Arabia

Provided the end-user technical support services for the company’s clients including walk-in Clients or on customer’s sites in the field of computers HW/SW, peripherals (MFP), structured cabling, servers, storage, networking switching and routing. Provide the services for other branches.‎

Bachelor'S Degree, Information Technology And Computing, 3.28

Activities and Societies: Information technology and computingInformation technology and computing

Hvac Diploma, Heating, Air Conditioning, Ventilation And Refrigeration Maintenance Technology/Technician, Diploma

Able to do the installation and maintenance of gas & propane heating systems and ventilation & air cooling equipment in the residential.

Diploma For Computer ‎Maintenance, Hardware & Software Maintenance, Excellent