Waleed Pervaiz Email & Phone Number

Islāmābād, Pakistan

Islamabad

• Leading the development and deployment of Jazz’s revolutionary personal internet platform (VEON) in Pakistan.
• Spearheading the digital strategy and transformation road-map at Mobilink; leading the continual evolution and enhancement of the digital customer experience to help create best in class user journeys.
• Managing digital applications including self-care portals, NPS systems, customer engagement platforms, and single sign-on solutions; responsible for end-to-end processes including requirements, analysis and design.
• Providing expertise on current digital best practices and competitive opportunities, to ensure a disruptive and innovative offer model for our customers.
• Managing customer research, personas, user scenarios, user journeys, navigation structures, sitemaps, user flows, wire-frames, and heuristic assessments to ensure optimal performance.
• Driving for multi-channel customer experience management competency, allowing the organization to better understand customer behaviors, goals, needs, and sentiments at each touch point; Identifying areas for.

Pakistan

• Integral part of the Oracle Siebel and Middleware Upgrade Project team (Siebel 7.8 to Siebel 8.1).
• Coordinating Siebel application development and management for multiple projects.
• Managing application development of Lead Management System, deployment, and business user interactions.
• Coordinating maintenance and usage of production and pre-production servers for Oracle Siebel testing and change requests/development.
• Coordinating investigation and resolution of other application functionality related issues.
• Assisting business users in the effective use of IT systems/applications.

Pakistan

• Overseeing the implementation and maintenance of the Nestlé Distribution Management System at sites across Pakistan. Coordinating with maintenance engineers for new developments and change requests
• Connecting with customers, service providers, vendors, and staff to ensure all development plans, schedules, and project outcomes are delivered on-time, effectively and successfully
• Managing Nestlé automation officers in Pakistan and ensuring smooth day-to-day operations
• Preparation of project plans, Standard Operating Procedures, and best practices for roll-out of 70+ new sub-distributions in 2012
• Overseeing quality assurance of the application and interface, requesting software developments as necessary
• Preparation of RS documents for new developments and change requests

Greater New York City Area

• Pre-install, on-site walk-throughs to assess client requirements, monitor progress during installation, and final testing and configuration
• One-on-one walkthroughs with clients after every successful install, followed by Q&A sessions
• Creation and maintenance of custom media servers and digital signage solutions for retail outlets
• User interface development using Flash CS4 and Actionscript 2 & 3
• Developed and managed systems for distributed network and device monitoring and troubleshooting
• Developed and maintained applications for Intuits Quickbase (Online Project Management Solution)

Bachelor Of Applied Science (B.A.Sc.), Computer Science, Magna Cum Laude

Activities and Societies: Golden Key International, Upsilon Pi Epsilon, Sigma Beta

Bachelor Of Applied Science (B.A.Sc.), Astronomy And Astrophysics, Magna Cum Laude

Activities and Societies: Golden Key International, Upsilon Pi Epsilon, Sigma Beta