Management role of IT dept. at AksaEgypt Co. includes the below responsibilities and duties* Evaluating business needs and system functionality and ensuring that ICT facilities meet business needs.* Designing Datacenter, Network, Desktop, Security and backup solutions that meet business needs.* Planning, Designing, Developing and Implementing the IT dept. Target Plan and its budget, obtaining competitive prices from suppliers, to ensure cost effectiveness.* Designing upgrades planes, calculations of infrastructure contents capacities and installations of new systems.* Follow the SLAs and the emphasis on implementation in the organization.* Follow the KPI of IT Services.* Supervise and follow up the physical security solution for the Datacenter “Access Control-Fire Alarm and Fire Fighting system”.* Supervise and follow up the environment solutions for Datacenter “Cooling System-Power System”* Scheduling updates, security patches and backups of hardware and software systems.* Guaranteeing the smooth running of all systems, starting from Data Center Components to End desktop user systems including anti-virus software, print services and email provision …etc.* Managing Oracle ERP user’s responsibilities, Creating new Oracle ERP users.* Achieving some ERP related tasks like financial period closing, preparation of new periods, open inventories and purchasing periods and shipment orders... etc.* Troubleshoot all kinds of problems related to ICT software and hardware systems in infrastructure.* Ensuring that software licensing laws are adhered to.* Inventory Management.* Providing secure access to the network components and applications for remote users.* Securing data from internal and external attack.* Offering users appropriate support and advice.* Managing crisis situations, which may involve complex technical hardware or software problems.* Monitoring systems, schedule tasks to insure works functionality and stability.

Microlab Solutions is one of the biggest and oldest IT Services provider companies in Alexandria.I was a senior system administrator at the out sourcing dept. that manage all IT service contracts and lead the IT support team that work with customer in Alexandria and Cairo.My responsibilities and duties as below: -* Planning all contract services and schedule visits and follow up them.* Consulting Turnkey solutions projects.* Managing new project launching and deploying of business customer.* On site survey for new business contract or new IT projects.* Troubleshooting all complex problem related all ICT systems either on site or remotely.* 24/7 Replaying all crisis situation and system failure of business contracts.* Documentation all tasks, implemented solutions, new project plans and designs, turnkey solution designs and on site survey assessment results.

Sunset boat is a fixed tourist boat with a lot of entertainment facilities.My job role as a system administrator is to maintain all network infrastructure contents including “sales point, access controls, attendance system, security cams, wireless network... etc.”Deploy domain controller infrastructure with most of network services “DNS, DHCP, File Services, Terminal Services...Etc.” and design security templates and deploy group policies.Manage and maintain Datacenter facilities and network components.Report management with infrastructure capacity and upgrades or replacements required.Report management with performance, regular tasks and troubleshooting documentations.

Nile Pharaohs boat is a Nile cruise boat with a lot of entertainment facilities.My job role as a IT Specialist is to support network infrastructure contents including “sales point, access controls, attendance system, security cams, wireless network... etc.”Control and support domain controller infrastructure and most of network services “DNS, DHCP, File Services, Terminal Services...Etc.” and establish new security templates and deploy group policies needed.Maintain and support Datacenter facilities and network components.Report IT dept. head with performance, system capacity and troubleshooting documentations.

Micro Systems is IT Services provider company located in Zamalek, Cairo.I was one of outsourcing IT support team dept. that work with IT business service contracts customers in all over Egypt.My responsibilities and duties as below: -* Regular maintenance and checkup visits for business facilities sites to maintain IT regulations and system fluency and security rules applied.* Responding to problems of business contracts agents as soon as possible either remotely or on site visit if needed.* Troubleshooting all complex problem related all ICT systems either on site or remotely.* 24/7 Replaying all crisis situation and system failure at customer’s sites.* Documentation all tasks, regular visits, troubleshooting and report to head of IT support dept.

El Masria NET is an Internet services provider company located in Maady, Cairo.I was one of outsourcing IT support team dept. that work to support IT, Internet and network problems at customers site or local at main office.My responsibilities and duties as below: -* Fix and maintain internet service to new or existing customers.* Response to problem related network, internet or computers at customer’s side or main office side.* Regular maintenance and checkup for all company IT facilities to keep service up and fluency working. * Troubleshooting all problems related company network.* Documentation all tasks, visits, troubleshooting and report to head of IT support dept.

Falcon Jet is a computer supplier company at Helwan, Cairo.It was the professional start of this career for me working in IT team in this company with started and basis tasks like: -* Collect and build PC computers hardware.* Setup windows and all needed apps and drivers.* Troubleshoot basic hardware and software problems.* Help and support customers with their new computers they bought from us.