Application Support Engineer
CurrentI am responsible in bridging the gap between business needs and technical implementation through meticulous documentation and clear communication. My expertise lies in crafting Business Requirement Documents (BRDs) to ensure a shared understanding between users and developers. Throughout the development process, I provide guidance and support, conducting thorough testing to guarantee that system functionalities align with business requirements. As a liaison, I facilitate seamless collaboration, assisting developers in understanding user needs and translating them into actionable tasks. Leveraging my SQL expertise, I extract and manipulate data to generate essential reports, while also creating Entity-Relationship Diagrams (ERDs) to visualize complex data models effectively. Additionally, I provide operational support for ERP system, resolving technical difficulties promptly to maintain uninterrupted operations. My comprehensive data analysis skills further enhance business insights and forecasting capabilities, empowering informed decision-making.