Contact Management Administrator
CurrentProviding administrative support to the Senior Management and Recruitment teams in recruitment processes for the Contact Centre and Force Control Room; check E-recruitment, exposure to shortlisting criteria, prepare all documents for assessments and put together interview packs, advise reception of candidates attending the assessment day. On the day of the assessments assist with marking assessments and conducting candidate interviews along with Supervisors.Managing the reception with responsibility for greeting visitors to the contact centre.Responsible for administrative duties, including typing documents and distributing memos.Monitoring inventory office stock and ordering supplies as necessary in line with dedicated budgets.Responsible for the management of purchase orders.Using iProcurement; raising purchase orders and tracking invoices.Creating and modifying documents using Microsoft Office.Setting up and coordinating meetings; managing the meeting room diary to ensure efficiency in its use.Arranging Contact Centre training days in liaison with the Senior Management team; contacting presenters, booking times, venues and sending out documents.Creating, collating and sending feedback forms; producing feedback reports and graphs for each training cycle. Assisting in the management of health and safety; assisting the Deputy Head of Contact following meetings and keeping the first aid boxes stocked and order any items required in good time.Copying 999 Voice Recording calls as requested.Attending monthly Niche Business Lead Management meeting to take minutes.
