Walewein Lichtenauer Email & Phone Number

Dubai, United Arab Emirates

FCLT-E is a fast growing supplier of products and services that help FM Professionals to create and maintain healthy buildings. We do this only with product solutions that are only environmentally friendly and that help our customers to implement sustainable cleaning protocols in their organizations. Our goal is to eliminate the use of chemicals, often used in conventional cleaning. The results of our cleaning protocols and products can be measured and deliver tangible outcomes, supporting both financial and environmental goals. We like to have a positive impact on reducing the energy usage in buildings, reducing water consumption, improving indoor air quality, and better and longer lasting cleanliness of surfaces and spaces. In other words, we help to improve indoor comfort levels and the well-being of building occupants.Our product solutions and cleaning protocols cover a wide range of uses such as JanSan, disinfection, deodorization, mold remediation, drain cleaning, HVAC cleaning.Besides our own private label products (Enzymatic Surface Cleaners), we proudly represent the global brands Z BioScience (Probiotic Cleaning Technology), Ruhof (Cleaning Verification), Ryberg (AI Assisted Disinfection Robotics), and DEMA (Dispensing & Fluid Control Systems) in the Middle East. We work with well known customers in a wide variety of industry verticals (Hospitality, Commercial RE, Retail, Education, Healthcare, and Facilities Management) in the UAE, Saudi Arabia, Qatar, and Oman.

Dubai, United Arab Emirates

Blue Box™ is an innovative process that harnesses the power of enzymes to transform the energy profile, CO2 footprint and indoor air quality of hotels, hospitals, skyscrapers, data centers, schools, and even homes. While no HVAC system is safe from the grime, bacteria, and fungal growth that can fester deep inside its coils, our patent pending process makes it easy to remove these noxious microbes, ensuring that any building can always operate at its peak efficiency and wellness. The Blue Box disinfection protocol helps organizations combat SARS CoV2, the virus responsible for COVID-19, and other pathogens, by disinfecting their entire HVAC system.

Amsterdam Area, Netherlands

DTG is the leading online marketing services company for SMB's in the Netherlands, with more than 90,000 small and medium business (SMB) customers. These services include (hyper) local search solutions, building and maintaining (mobile optimised) websites, SEO solutions and advertising services with Google Adwords. DTG provides SMB's with features that further structure and improve public information of their online company profiles, allowing them to engage with their customers and grow their business.

Amsterdam Area, Netherlands

Nebula Nova delivers sales optimization solutions in a growing omnichannel world. We assist clients in increasing sales and create customer value using Social Commerce. Our approach is pragmatic and results are contributing to the business results of our clients. Through our partnership with Bazaarvoice (SaaS based UGC platform) and start up SocialSensr (SaaS based SMMS platform), we help companies to implement a strong Social Commerce strategy and presence. We capture the voice of the customer and turn this into measurable ROI.

Overall responsible for the SMB business unit results for the Benelux and Nordic countries. The SMB segment at Dell is defined as companies in the SOHO space, up-to companies of approximately 500 employees in size.

Overall responsible for sales in the consumer and small business segment. Until September 2007, the small business segment at Dell was defined as companies up-to 200 employees in size, after which a new global segmentation strategy was kicked off, forming a separate SMB (Small and Medium Business) and Consumer business unit, managed in a global structure.

Leading the operations in the Netherlands, Germany, Austria, France and Morocco. Based in Amsterdam, The Netherlands.ClientLogic (now Sitel) is a leading international business process outsourcing (BPO) provider in the customer care, fulfillment, item processing and marketing services industry. A subsidiary of Canadian diversified company Onex Corporation, ClientLogic operates in 52 locations in 13 countries throughout North America, Europe, Asia and Africa. ClientLogic’s global presence is anchored by their Right Shore Strategy which focuses on partnering with clients to determine their core customer care needs and selecting the service offerings and locations that best meet those needs. ClientLogic's consistent service quality across channels, media and countries helps clients reduce service costs, improve customer retention and increase revenue per customer. ClientLogic is among the top 5 global customer care providers, managing more than 296 million customer interactions.

Bangalore, India

Leading the joint venture company between ClientLogic Corporation (now Sitel) and ITC Infotech (a wholly owned subsidiary of ITC Ltd.), CLI3L e-Services. During the assignment responsible for the inception of the organization, and alignment to the global delivery model and development thereof. Assuring that growth objectives and profitability targets were realized in line with the business plan, whilst service delivery quality was maximized. Development of the operational relationship with the JV partner. Member of the BOD of the joint venture. Offshore BPO location. Based in Bangalore, India.

Responsible for the operational results in Netherlands, Hungary, Italy, Turkey, South Africa and Spain, as well as Fortune 100 Client relationship in EMEA region. Based in Amsterdam, The Netherlands.SYKES is one of the world's leading providers of end-to-end customer care management solutions - providing CRM solutions for many of the world's leading global companies.

Responsible for the operational results in Netherlands, South Africa, Hungary, Italy, Turkey and South Africa. Based in Amsterdam, The Netherlands.

Johannesburg, South Africa

Responsible for the overall company development and results in South Africa, serving domestic clients. Based in Johannesburg, South Africa.

Education record

Executive Scholar 2014 Executive Education: Accelerating Sales Force Performance 2013 Executive Education: Strategic Data-Driven Marketing.

Education record

2010 Executive Education: Finance for Senior Executives

Education record