Wali Rasheed Email and Phone Number

Ensured that staff performed all job efficiently while being firm and fair Maintained upscale environment for all guest, tenants, dealership and associates Hired, trained, evaluated and coached and facilitated manager training programs Achieved all profit and loss goals Lead by example by demonstrating self-confidence, energy, enthusiasm by being ethical Supervised the quality of work of all team members to ensure that tasks and assignments are performed Supervised special events/functions as they relate to the parking facility ensuring guest satisfaction as well astenants Maintained accurate office audits for daily cashier in order to eliminate employee loss prevention Accurately documented all damage claims and implemented a plan to improve safety and awareness Ensured all team members meet or exceed all brand requirements Coached and encouraged employees to solve guest and employee, and tenant related concerns with a senseof urgency. Assists the Team in understanding guests ever-changing needs and expectations, and how to exceed them Followed company policies and procedures while maintain confidentiality of proprietary information andprotect company assets Focused on exceptional service and genuine comfort for all guest Regional contact for hiring associates for Hospitality Region Facilitated tenant move ins after bid was won Built strong relationships with client, garage partners and city ordinance