Regional Hospitality Manager
CurrentEnsured that staff performed all job efficiently while being firm and fair Maintained upscale environment for all guest, tenants, dealership and associates Hired, trained, evaluated and coached and facilitated manager training programs Achieved all profit and loss goals Lead by example by demonstrating self-confidence, energy, enthusiasm by being ethical Supervised the quality of work of all team members to ensure that tasks and assignments are performed Supervised special events/functions as they relate to the parking facility ensuring guest satisfaction as well astenants Maintained accurate office audits for daily cashier in order to eliminate employee loss prevention Accurately documented all damage claims and implemented a plan to improve safety and awareness Ensured all team members meet or exceed all brand requirements Coached and encouraged employees to solve guest and employee, and tenant related concerns with a senseof urgency. Assists the Team in understanding guests ever-changing needs and expectations, and how to exceed them Followed company policies and procedures while maintain confidentiality of proprietary information andprotect company assets Focused on exceptional service and genuine comfort for all guest Regional contact for hiring associates for Hospitality Region Facilitated tenant move ins after bid was won Built strong relationships with client, garage partners and city ordinance
