Visits to customer and know needsCreate solutionsDiscuss customer budgetAnalysis customer budget and needsFollow up the project Installation and implementation Close the projectFollow up after sales services Contract and additional warranty Follow up operationServer SupportProfessional on POS & hospitality machine H/W support (Specially Micros - Oracle - Epson )Sales Hospitality Solution and IT product S/W & HWGood knowledge about Res 3700 - Symfony Follow up all company administration Pre-SalesBusiness plan , company target , ....etcAn excellent projects with hotels & Restaurant in & Out of Egypt Certifications :• ASP HP Certification (Notebook , D.Top, WorkStation ) (need update)• ISO Certification as Internal Auditor (From ASR )• HP sales curses (3 course ) with attendance certifications .• Update ISO Certification (From ASR) (End on 6/2014)• Logistics Course with Certification (Ain Shams University - Faculty of Commerce)• Blade System Channel Training Sales (HP certification course)• Blade System Channel Training Pre-Sales (HP certification course)• HP CarePack Certifications (need update – On line certification – HP site)• ITIL course attendance

Repair laptop, PC, Printers Install network project Install S/WContract outsource with hotels support & serviceSale H/W & S/WPOS & Hospitality machine support H/W

Visits to customer and know needsCreate solutionsDiscuss customer budgetAnalysis customer budget and needsFollow up the project Installation and implementation Close the projectFollow up after sales services Contract and additional warranty Follow up operationServer SupportHospitality supportSales Solution and IT product S/W & HW

Manage all Pre Sales issues .• Working with HP Builder to configures servers & blades ….etc• Configures all tenders and customer needed• Visit customer to meet customer needed• Plan and manage sales target• Manage all sales team• Report and monitoring• Contact with local supplier• Follow up purchasing department• Configure solution as customer need• Follow up project• Transfer technical information to sales team through secession .

* Sales Solution * Meeting face- face with customer* Study customer needed & give customer our technical decision* Discuss customer budget & customer needed* Find best solution for customer needed * Prepare Offers * Follow up till deal closed and projects done • Sale all Type of HW (PC & Servers & Storage & laptop & Printers& Network ...etc ) all brands * Sale all Hotels & Resultant technology machines (POS - Printer - Cash drawer ...etc) * Sale S/W like MS (Win server , windows .....etc) , Oracle , linux , ...etc • Planning for products stock• Follow up customer* Create Sale report . collection report, follow up with project dept.• Working under HP tools & Instruction as we were working in HP Golden Partner & Micros (Oracle) Sole agent in Egypt

Planning for stock of spare parts for all Compaq product & HP Product• Responsible for follow up customer• Responsible for return the spare parts defect under Compaq procedure• Trouble shooting on Reception Area & Check the product• Responsible for service sales (service contract, HP Care pack ….. etc )• Review all quality procedure• Follow up all equipment on workshop• Pre-sales for all spare parts• Follow up the status of the spare parts on stock• Responsible for achieve HP Compaq goals• Planed & development for the contract• Responsible for all workshop management• Technical support by phone with customers• Follow up all logistics and operation• Product promotion .• Work in accordance with ISO 2001• Work under HP Compaq instruction• Responsible for ISO Audit• Senior for customer service (Workshop)• Follow up quality control procedure & customer complaint & customer satisfaction .• Follow up call tracking .• Responsible for all purchasing on department• Responsible for prepare all technical issue for offers• Working with HP sales tools ( HP Builder & Bulletin & HP site , HP Part surfer ….etc )• Prepare all technical HP & third party offers• Follow up with customer• Trouble shoot for Micros H/W• Responsible to contact HP for prices and OPG• Responsible for all technical issues .

* Follow all adminstration issues in Hospital * Folow Accounting Dept. * Follow up Medical surgery * Follow up hospital nessecary ( operation rooms kits ,pharmaceutical,... etc)* Approved PO * Review all legal papaer and follow up update