versee daily operations of the company and the work of executives (Administration, branches operations, customer service,Loan issuance, etc.).-oversees the implementation of company strategies for new branches that are created by senior management and has the responsibility of "delivering results on a regular basis.-Monitor performance with tracking and establish corrective measures as needed, and Receiptdetailed reports, both current and forecasting.-Oversee Build up procedures manuals that covered both Head office and Branches functionality related of the operation department.-Set up of customer inflow management systems as per branch design, customer segments and service prioritization.-Selection and Implementation a Core System project.-Planning for the new branches opening.-Oversee Establishing a collection department.-Following up the recruitment of the needed resources in Branches & HQ.-Drive company results from both an operational and financial perspective working closely with the Finance Director, CEO, and other key executive team members.-Act as an objective source of independent advice to ensure validity, legality and goal achievement.-Motivate and encourage employees at all levels as one of the key leaders in the company including but not limited to professional staff, management level employees and executive leadership team members.-Establish operational benchmarks and resources needed to achieve strategic goals, proactively driving improvements as necessary; work in concert with Organizational Effectiveness team to set standards of accountability and clearly defined measurements of success.-Evaluate performance by analyzing and interpreting data and metrics.-Create effective measurement tools to gauge the efficiency and effectiveness of internal and external processes.-Foster a growth oriented, positive and encouraging environment while keeping employees and management accountable to company policies, procedures and guidelines.

-Oversee daily operations of the company and the work of executives (Administration, branches operations, customer service, Central Revision etc.).-oversees the implementation of company strategies for new branches that are created by senior management and has the responsibility of "delivering results on a regular basis.-Monitor performance with tracking and establish corrective measures as needed, and prepare detailed reports, both current and forecasting.-Oversee Build up procedures manuals that covered both Head office and Branches functionality related of the operation department.-Set up of customer inflow management systems as per branch design, customer segments and service prioritization.-Selection and Implementation a Core System project.-Planning for the new branches opening.-Oversee Establishing a collection department.-Following up the recruitment of the needed resources in Branches & HQ.-Drive company results from both an operational and financial perspective working closely with the Finance Director, CEO, and other key executive team members.-Act as an objective source of independent advice to ensure validity, legality and goal achievement.-Motivate and encourage employees at all levels as one of the key leaders in the company including but not limited to professional staff, management level employees and executive leadership team members.-Establish operational benchmarks and resources needed to achieve strategic goals, proactively driving improvements as necessary; work in concert with Organizational Effectiveness team to set standards of accountability and clearly defined measurements of success.-Evaluate performance by analyzing and interpreting data and metrics.-Create effective measurement tools to gauge the efficiency and effectiveness of internal and external processes.-Foster a growth oriented, positive and encouraging environment while keeping employees and management accountable to company policies, procedures and guidelines.

Responsible for the, Information Systems & Technology Division, collection unit, Construction department, Account fulfillment unit.• Planning for the new branches opening.• build up some procedures manuals that covered both Head office and Branches functionality related of the operation department.• Establishing a collection department.• Following up the recruitment of the needed resources in Branches.• Selection and Implementation a Core Banking System project.• Training staff on the banking system.• Set up of customer inflow management systems as per branch design, customer segments and service prioritization.

• Led the business process analysis team to develop company's SOPs related to both front office and ‎back office functionalities including (IT, Accounting, Operations, Administration, HR, Premises, Legal ‎and Collection departments).‎‎•‎ Assisted in developing products’ credit policies.‎‎•‎ Analyzed, developed new procedure for new products and services.‎‎•‎ Defined SRS, implemented, tested and prepared the training for the fully fledged integrated system ‎that includes:‎o Core Banking Applicationo Loan tracking, Document Management and Process flow system.‎o Credit Scoring Application•‎ Managed a test committee including the development of test plans / test scripts and involvement in ‎User Acceptance Testing (UAT) and provided sign off.‎

I’ve supervised the following:• Regional Credit Centers: The regional credit center usually contains a number of site surveyors responsible mainly for the following:• Customer investigation.• Customer financial evaluation.• Credit approval.• Centralized Document Control team: The centralized document controller is responsible mainly for the following:• Document revision.• Customer application revision.• I-score investigation

• Planning for the new branches opening.• Director of the implementation of a Core Banking System project.• Logistics Management.• Establishing a collection department.• Following up the recruitment of the needed resources.• Handling the relationship with the various stakeholders like (Shareholders, Suppliers, Employees, etc…).• Launching and implementing new payment solutions and micro insurance products• Implementation and the establishment of branches "Pick sites - follow the situation Structural _ Staff selection"• In response to an inquiry by senior management and branches with regard to operational issues in order to achieve communication between the two.• Provide advice and assistance in conducting the necessary training for operating systems based electronic branches• Preparation of reports and analysis that reflect the operational progress and negative trends and to recommend or appropriate conclusions, and ensure the preservation of the implementation of the target. • Helps and supports departmental managers and staff all issues related to the branches and operations. Answers questions relating to employee personnel policies and procedures and the benefits of the job done in a timely manner.• Manages the evaluation, planning and administration of the company's various Branches benefits programs, assesses effectiveness of programs in meeting overall strategic objectives, and oversees the development and implementation of changes and improvements to Branches as appropriate.• Direct, oversees and quality controls the development of benefits proposals, negotiations with carriers and external contractors, and administration of contracts or other agreements involving Branches benefits.

After the implementation of a new core banking system the bank established a new department to provide the required support to bank staff. I’ve supervised the team that provides the following:• Bank staff training on the new products.• Following-up and solving the daily operations related to the usage of the system.• Performing EOD processes.• Coordinating and analyzing the issues and bugs that faced end-users related to the system and reporting these issues to the development team (Infosys).• Testing the new changes before going live.

• Evaluation and formulation of the bank’s operating strategy.• Assessment of banking operations and the associated risks (Prior to re-structuring)• Development of re-structuring plans• Developing the business rules based on international best practices.• Analyzing existing business processes and designing the streamlined workflows for all retail activities. • Reviewing existing policies and suggesting necessary modifications• Re-engineering of the business processes and Development of approximately 600 new procedures.• The Realignment of the organizational structure and the development of job descriptions as per the new Operating Model.• Re-packaging of major banking policies, products and services.• Capacity Planning for Universal Teller and Customer Service units based on Queuing model.• Rationalization of approximately 500 banking forms, stamps and reports to be generated and used.• Identification of technical and functional needs and selection of the core banking system.• Liaison with vendors (Infosys and IBM) on key project deliverables and co-ordination with internal Stakeholders.• Responsibility for conducting Bi-Monthly Project Steering Committee meetings with the top management Including the CEO and DCEO and senior management on project status and issues for ratification.• Responsibility for holding monthly management meetings with Project Sponsor and Senior Management from Infosys Company.• Management of the system implementation including migration, testing, rollout and providing Post Implementation Support.• Conducting extensive staff training programs on the new system / procedures for 30 branches comprising of more than 500 staff.• Preparation of the presentation for the Annual General Meeting in the Central Bank of Egypt.• Developing the change management plan and determining the activities related to internal communication and gaining support

• Cash Operations.• Customer Service.• Demand Draft.• LGs.• Corporate Credit.• FOREX.• Remittances.