Walid Ahmed Email and Phone Number

Data Analysis Project• Analyzed customer service data to identify trends in service requests.• Automated reports using Power BI and SQL, reducing manual effort by 30%.• Visualized key metrics to support decision-making.Voice Bot Development Initiative• Designed a conversational bot prototype to streamline customer service.• Collaborated with stakeholders to identify common customer queries.• Used data analysis to refine bot training and improve accuracy.

Top class Customer Care Specialist at Vodafone acting as an Expert & One Stop for managing all Customer Inquires across a broad spectrum covering all Vodafone Egypt products & services at a single interaction.Customer Satisfaction Oriented through Advanced Communication Skills & TeamworkLeadership & Team Management Skills Microsoft Excel & Microsoft Office Proficient UserSocial Media Moderatoro •Engage with users in a professional and timelymanner, responding to inquiries, comments, andfeedback to maintain a positive brand image andfoster community engagement.•Address and resolve user complaints, concerns, anddisputes effectively, escalating complex issues toappropriate team stakeholders as necessary.•Enforce social media platform policies, terms ofservice, and community guidelines, taking actionagainst inappropriate content or behavior, such asspam, harassment, or hate speech.•Engage with users in a professional and timely manner, responding to inquiries, comments, and feedback to maintain a positive brand image and foster community engagement. •Address and resolve user complaints, concerns, and disputes effectively, escalating complex issues to appropriate team stakeholders as necessary. •Enforce social media platform policies, terms of service, and community guidelines, taking action against inappropriate content or behavior, such as spam, harassment, or hate speech.

Handling all types of calls for 888 customershandling Workforce activities during night hourshandling high usage reports during night hoursCollaborated with internal teams specializing inhotline operations and suspension Teamstoimplement effective risk management strategies Collaborated with internal teams specializing in hotline operations and suspension Teamsto implement effective risk management strategiesRisk Management