Walid Ezzeddine Email & Phone Number

New Jersey, United States

Acting as the primary liaison for one of the largest Utilities in the country, spearheading efforts to enhance client satisfaction and mitigate the risk of client turnover. Oversee the successful implementation and utilization of cutting-edge Utility Marketplace solutions, as well as the launch and management of an industry leading EV Program. Collaborate.

Tarzana, CA

Lead all business operations centered on enhancing client email campaigns, database administration, spend/ROI targets, quality control initiatives, and on-time reporting of KPIs. Administered entire range of customer service support functions, from account management and billing to the resolution of complex issues and inquiries. Delivered critical.

San Francisco Bay Area

Assumed responsibility for 100% of the company’s clients and 100% of revenue. Established strategic direction and oversight for Customer Support Team. Supervised all aspects of project and case management, quality assessments, and the creation of product support materials. Partnered with CEO and Sales Team to devise impactful product roadmap focused on.

San Francisco Bay Area

Maintain account management responsibilities with over 100 customers, including largest 12 largest representing approximately 50% of company revenueInstrumental in helping clients increase ROI by 30% as well as increasing email subscriber base by 20%Worked on reducing client churn rate from over 6% to under 1%; Diverse technology company with focuses web.

Roxbury, NJ

Sold and managed all major client relationships. Acted as primary point-of-contact, negotiating terms of new purchases, and resolving daily account issues Copy-edited and authored press releases that were disseminated worldwide to members of the media and posted on numerous news outletsInitiated and coordinated several technology projects to optimize.