Walid Ezzeddine

Walid Ezzeddine Email and Phone Number

Senior Customer Success Manager @ MD Energy Advisors
Walid Ezzeddine's Location
Montville, New Jersey, United States, United States
Walid Ezzeddine's Contact Details

Walid Ezzeddine work email

Walid Ezzeddine personal email

n/a

Walid Ezzeddine phone numbers

About Walid Ezzeddine

Driven leader with focus on delivering measurable organizational improvements while building high performing teams. Proven ability to influence relationships into highly collaborative partnerships, balancing business and technical demands to drive significant improvements in ROI and customer satisfaction.

Walid Ezzeddine's Current Company Details
MD Energy Advisors

Md Energy Advisors

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Senior Customer Success Manager
Walid Ezzeddine Work Experience Details
  • Md Energy Advisors
    Senior Customer Success Manager
    Md Energy Advisors Sep 2021 - Present
    New Jersey, United States
    Acting as the primary liaison for one of the largest Utilities in the country, spearheading efforts to enhance client satisfaction and mitigate the risk of client turnover. Oversee the successful implementation and utilization of cutting-edge Utility Marketplace solutions, as well as the launch and management of an industry leading EV Program. Collaborate across departments such as Engineering, Product, Operations, Regulatory, Sales, and Marketing, to drive tangible value for the client. Responsibilities span customer service support functions, encompassing everything from account management and billing to addressing data quality concerns, nurturing third-party partnerships, and promptly resolving daily customer inquiries. Provide invaluable client-facing insights on initiatives aimed at refining product design, optimizing user experience, and reducing client churn.
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  • Infostreet
    Head Of Operations & Customer Success, Topica
    Infostreet Nov 2013 - Apr 2021
    Tarzana, Ca
    Lead all business operations centered on enhancing client email campaigns, database administration, spend/ROI targets, quality control initiatives, and on-time reporting of KPIs. Administered entire range of customer service support functions, from account management and billing to the resolution of complex issues and inquiries. Delivered critical, client-facing insight regarding initiatives to improve product design with new features, user experience/user interface, and customized offerings.
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  • Topica
    Vp Of Customer Success
    Topica Mar 2008 - Nov 2013
    San Francisco Bay Area
    Assumed responsibility for 100% of the company’s clients and 100% of revenue. Established strategic direction and oversight for Customer Support Team. Supervised all aspects of project and case management, quality assessments, and the creation of product support materials. Partnered with CEO and Sales Team to devise impactful product roadmap focused on improving short/long-term revenue and audience. Trained all personnel on methods for interfacing with clients productively in order to meet sales and client retention goals. Identified opportunities for improving product and customer experiences.
  • Topica
    Customer Success Manager
    Topica Sep 2006 - Apr 2007
    San Francisco Bay Area
    Maintain account management responsibilities with over 100 customers, including largest 12 largest representing approximately 50% of company revenueInstrumental in helping clients increase ROI by 30% as well as increasing email subscriber base by 20%Worked on reducing client churn rate from over 6% to under 1%; Diverse technology company with focuses web site design and newswire services.
  • World Internet Marketing, Inc.
    Special Projects Manager
    World Internet Marketing, Inc. Mar 2005 - May 2006
    Roxbury, Nj
    Sold and managed all major client relationships. Acted as primary point-of-contact, negotiating terms of new purchases, and resolving daily account issues Copy-edited and authored press releases that were disseminated worldwide to members of the media and posted on numerous news outletsInitiated and coordinated several technology projects to optimize website operations Tested and debugged coding and managed all off-shore teams (staff of 6) Recruited, interviewed, trained and supervised all new hires. Created training manuals for all
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Walid Ezzeddine Education Details

Frequently Asked Questions about Walid Ezzeddine

What company does Walid Ezzeddine work for?

Walid Ezzeddine works for Md Energy Advisors

What is Walid Ezzeddine's role at the current company?

Walid Ezzeddine's current role is Senior Customer Success Manager.

What is Walid Ezzeddine's email address?

Walid Ezzeddine's email address is we****@****ica.com

What is Walid Ezzeddine's direct phone number?

Walid Ezzeddine's direct phone number is (415) 344*****

What schools did Walid Ezzeddine attend?

Walid Ezzeddine attended American University.

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