Walid Ezzeddine Email & Phone Number

Montville, Nj, Us

New Jersey, United States

Acting as the primary liaison for one of the largest Utilities in the country, spearheading efforts to enhance client satisfaction and mitigate the risk of client turnover. Oversee the successful implementation and utilization of cutting-edge Utility Marketplace solutions, as well as the launch and management of an industry leading EV Program. Collaborate across departments such as Engineering, Product, Operations, Regulatory, Sales, and Marketing, to drive tangible value for the client. Responsibilities span customer service support functions, encompassing everything from account management and billing to addressing data quality concerns, nurturing third-party partnerships, and promptly resolving daily customer inquiries. Provide invaluable client-facing insights on initiatives aimed at refining product design, optimizing user experience, and reducing client churn.

Tarzana, Ca

Lead all business operations centered on enhancing client email campaigns, database administration, spend/ROI targets, quality control initiatives, and on-time reporting of KPIs. Administered entire range of customer service support functions, from account management and billing to the resolution of complex issues and inquiries. Delivered critical, client-facing insight regarding initiatives to improve product design with new features, user experience/user interface, and customized offerings.

San Francisco Bay Area

Assumed responsibility for 100% of the company’s clients and 100% of revenue. Established strategic direction and oversight for Customer Support Team. Supervised all aspects of project and case management, quality assessments, and the creation of product support materials. Partnered with CEO and Sales Team to devise impactful product roadmap focused on improving short/long-term revenue and audience. Trained all personnel on methods for interfacing with clients productively in order to meet sales and client retention goals. Identified opportunities for improving product and customer experiences.

San Francisco Bay Area

Maintain account management responsibilities with over 100 customers, including largest 12 largest representing approximately 50% of company revenueInstrumental in helping clients increase ROI by 30% as well as increasing email subscriber base by 20%Worked on reducing client churn rate from over 6% to under 1%; Diverse technology company with focuses web site design and newswire services.

Roxbury, Nj

Sold and managed all major client relationships. Acted as primary point-of-contact, negotiating terms of new purchases, and resolving daily account issues Copy-edited and authored press releases that were disseminated worldwide to members of the media and posted on numerous news outletsInitiated and coordinated several technology projects to optimize website operations Tested and debugged coding and managed all off-shore teams (staff of 6) Recruited, interviewed, trained and supervised all new hires. Created training manuals for all